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Senior Product Designer

£75k-110k + share options, GMT +/-2, Remote 🙌 Apply through Workable ⬅️ Back to all jobs We are building the support platform for developer tools. Think Linear meets Stripe for support: A pro tool that’s delightful to use right out of the box, and powerful to build with. Support might seem boring at first, but we think it’s an incredibly interesting problem to work on. Support tools are the very definition of a productivity tool. They’re inherently multiplayer, high volume and collaborative with unique technical demands. Plus, every company that has customers, has customer support - a huge software market. We’re looking for an experienced designer to help us build the best support tool out there and help us tell its story better on the web. You'll be joining an intentionally small, commercially savvy, and product-centric team. Everyone on our team is technical, commits code, and speaks to customers. We maintain complete internal transparency on almost everything, and are just as driven by building a great product as we are by building a great company.

What you’ll do

As a designer at an early-stage startup, you will work across both our product and marketing efforts (and everything else that needs doing, like providing support for our own product to our customers). You’ll be a senior individual contributor in our small but mighty design discipline, working on everything from early feature ideation, designing and shipping a feature through to building and launching a landing page to announce it to the world. You’ll work closely with the entire team, as well as our customers – in sketches and prototypes, Figma mocks and PRs on Github. Here are some examples of things we need help with right now. Building out Plain to cater for bigger support teams who have more complex demands. Think real-time multiplayer collaboration, rule engines and SLAs Leveraging AI at the very core of our product to help our customers offer higher quality support faster. Many products still retrofit AI into existing UIs; but we think the biggest potential comes from things you can only do with AI, where you might not need much UI at all. Presenting our product in a crowded market - we need to actually stand out with a look and feel that isn’t just standard SaaS and purple gradients. We want our everything from our website to feature launch materials to inspire a sense of awe, to reflect the quality of our product, and look unmistakably Plain.

This is a great fit for you if you...

✅ Love working on intricate, complex UI and sweating the details ✅ Want to be involved in every aspect of a new feature from planning and scoping right though to designing, building and sharing the story behind the work as it launches. ✅ Are comfortable with HTML, CSS, and React. We don’t expect you to be an expert, but you should see code as a tool in your toolkit, feel comfortable opening PRs and be able to work in close collaboration with engineers ✅ Prefer working in the open and default to sharing early and often - as opposed to a formal, “here are 3 options” design process ✅ Enjoy the autonomy, uncertainty and unpredictability that comes with an early stage company.

This won’t be the right role if you...

👎 Want a product-only role. The explicit goal of this role is to work across both our product and marketing initiatives and you should have a genuine passion for both 👎 Want to manage a team. Given our team growth plans, this is unlikely to be a need in the next 12-24 months. 👎 Want all of the benefits that come with an established tech company - top-end comp, free drinks and lunches, etc. 👎 Want a pure design role - you’ll be wearing many hats and get involved in all aspects of building a product and company. 👎 Want a traditional product team set up, with a predictable roadmap, clearly scoped out tickets, a PM, and so forth.

Why you should join

We’re a small team with a high trust culture, very few meetings and no bureaucracy. You can actually get things done here. Our team combines experience from some of Europe’s category-defining companies. You’ll have super high bandwidth conversations here and find appreciation for even the smallest details in building a product. Between us, we’ve helped build companies and products like Deliveroo, Lyst, Uber, Treatwell, Freetrade and many more. We are very close to our customers, and they hold our product to the same high bar we do. We’ve had customers share everything from a button being one pixel off to nuanced developer experience improvements (and we love it!) We’re well financed by top tier investors like Index Ventures, Connect Ventures and some incredible angels. Read more about our most recent fundraise here. We’re very proud of, and led by our values. For example, unlike many other companies, our goal is to build an intentionally small one. You can read more about them here.

Benefits & Basics

🌎 We’re remote-first. Work from wherever you want, within 2 hours of GMT 🏦 We pay competitive, globalised salaries for everyone, regardless of where you live ✈️ Quarterly offsites with the whole company in interesting and fun places (our last one was in Copenhagen!) 💻 $1000 per year to spend on your WFH setup, plus a desk at a coworking space whenever you need 📈 Everyone in our company gets a generous option grant on employee-friendly terms 🏝 35 days (including public holidays) to take whenever you wish, plus enhanced parental leave (And at the end of the year, the founders cook the whole team dinner. You might feel that’s a threat rather than a benefit but we were told in a non-anonymous survey where definitely no pressure was applied that our cooking is good)

Sound interesting?

Apply below and we'll get back to you within 2-3 days. Your application will be reviewed by our founders, Matt and Simon. We can't wait to meet you! 🙌 Apply through Workable Note: we’re only hiring within GMT +/-2 right now. ⬅️ Back to all jobs