Mentorship Program Operations Intern

About the role:

We are looking for a highly organized and proactive Mentorship Program Operations Intern to help support and coordinate multiple eCommerce mentorship programs (TikTok Shop, Etsy, Shopify, and future programs). This role is ideal for someone who enjoys working with people, coordinating, tracking details, solving small operational challenges, and ensuring that programs run smoothly behind the scenes. You will work closely with the Community & Programs team, mentors, marketers, and other stakeholders to support the day-to-day operations of mentorship programs serving hundreds of entrepreneurs. This is a hands-on execution role with exposure to community management, program operations, retention, events, reporting, and mentor coordination.

Your daily tasks will include:

Program Operations & Administration

• Help manage the day-to-day operations of multiple mentorship programs.

• Ensure mentorship spaces remain organized, updated, and functioning correctly.

• Perform platform maintenance and operational tasks within Circle.

• Assist with onboarding new members into programs.

• Support the setup of events, spaces, access groups, segments, workflows, and other platform-related configurations.

• Identify operational issues and help coordinate solutions with the team.

Community Monitoring & Member Success

• Monitor community discussions and engagement across mentorship programs.

• Escalate more complex issues to mentors or internal teams.

• Track participation and identify inactive members.

• Help ensure members are following program commitments and expectations.

Reporting & Program Insights

• Track participation, engagement, attendance, retention, and other program metrics.

• Monitor live sessions, workshops, and community activities.

• Document key takeaways, trends, risks, merchant feedback, and success stories.

• Surface insights and recommendations to the team.

Support, Tickets & Cross-Team Coordination

• Submit and follow up on internal tickets and requests.

• Track open requests and ensure they move forward.

• Maintain documentation and task tracking systems (Asana, Jira, and other internal tools).
  

Your qualifications:

• Strong organizational skills and attention to detail.

• Excellent written communication skills.

• Comfortable working with spreadsheets and tracking data.

• Ability to manage multiple projects simultaneously.

• Proactive problem-solving mindset.

• Comfortable following processes and maintaining documentation.

• Interest in online communities, education, coaching, mentorship, or eCommerce.

• Ability to work independently and take ownership of tasks.

What You'll Learn

• Community operations at scale.

• Mentorship program management.

• Retention and engagement strategies.

• Cross-functional collaboration.

• Community analytics and reporting.

• Program operations and systems thinking.

• Working with creators, mentors, and entrepreneurs.

This internship offers a unique opportunity to gain hands-on experience running large-scale mentorship and community programs while working directly with experienced operators and mentors.

What we offer:

• Monthly salary EUR 780,00 gross

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work remotely or in a modern and welcoming office in Riga

• Flexible working hours (start your day as late as 11 AM)

• Internal and external learning opportunities

• Free and healthy lunch if you work from the Rīga office

• Exciting team-building events and parties you’ll never forget!

FYUL is the engine that powers on-demand commerce at global scale.

Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products.

From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach.

We're a fast-growing global company working toward powering great brands, great experiences, and great people.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job.

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team!

AS Printful Latvia (Reģ. Nr. 40203050078)