Customer Service Agent (Fintech) - Salt Lake City

About Raisin US Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.
Raisin US, belonging to this family is a “start up within a startup”! It provides a unique opportunity to those looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivaled development opportunities.
We offer industry leading benefits, making Raisin US an even great place to work!
Why Join Raisin?

• Impact: Your work directly contributes to our customers’ financial well-being.
• Growth: We’re in an exciting phase of rapid growth and scaling, offering you opportunities to grow with us.
• Culture: A supportive and innovative team that values collaboration and new ideas.
• Benefits: Hybrid work, 28 Vacation Days and 13 Holidays, Parental leave, up to 5% 401K match, generous Employee Development Budget, Comprehensive Health and Wellness Benefits, among many other great benefits.

Team Our international hybrid team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the U.S. business grows and more opportunities become available. Your Responsibilities

• Becoming an expert: Dive into our platform, business model, and systems to provide best-in-class support.
• Engaging with customers: Answer customer questions across voice and digital channels with professionalism and care.
• Supporting banking functions: Assist with tasks related to our platform’s deposit and payment services.
• Collaborating for success: Work with teams across the company to solve challenges creatively and contribute to meaningful projects, this is a hybrid role requiring coming to our Lehi office 3 days per week.

Your Profile

• Interest in Financial Services or FinTech: You’re curious about the industry and excited to build your knowledge.
• Customer-first mentality: A genuine passion for helping others and providing outstanding service.
• Strong communication skills: You can explain solutions clearly and calmly to a wide range of customers.
• Problem-solving mindset: You’re resourceful, think on your feet, and enjoy finding creative solutions.
• Attention to detail: You can manage multiple tasks and ensure accuracy in every interaction.
• Tech-savvy: Comfortable using digital tools and willing to learn new systems.
• Team player: You thrive in a collaborative environment and enjoy working with others to achieve goals.
• No prior experience in financial services is required—we’ll provide training to help you succeed. However, familiarity with deposit products, payments, or banking is a plus.

Join our mission, join our team - and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.
As part of our US team, you will benefit from:

• Flexible working hours and 28 days of paid time off plus 13 holidays.
• Personal development budget of $2,200 and 4 full training days per year.
• Parental Leave: Up to 14 weeks of paid parental leave at 100% of your salary
• Access to Babbel for continuous learning.
• Company 401k contribution of 5%.
• Healthcare coverage contribution, including up to 100% of dental and vision insurance.
• Regular team events and yearly Summer and Winter Party.

Apply for this job About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers. Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding. Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin, WeltSparen and ZINSPILOT.

In Germany, the company offers ETF-based investment and retirement products, Private Equity and Crypto investments, and savings products. Raisin works with over 400 banks and financial service providers from over 30 countries. Raisin has €50 billion AuA and generated over €1 billion in interest for its customers worldwide. Raisin is backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

The company has offices in Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.