FinCrime Team Leader - Chargeback


  • Location
    • Porto
  • Date Posted
  • 03 Mar 2020
  • Function
  • Finance
  • Sector
  • Fintech

We're looking for a FinCrime Team Leader to sit within our team at our Porto-based office.

What you will be doing:

  • Managing the team of 10-15 FinCrime Analysts in Porto or other location
  • Manage the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
  • Conduct regular one to ones, team meetings and performance reviews.
  • Challenge processes and procedure, in the context of continuous improvement.
  • Responsible for raising awareness of unusual trends in performance, team, attitude and other management parameters
  • Seek to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace

What you'll need

Fluency in English

  • People management experience and skills to ensure team is working effectively together where necessary
  • Able to work under pressure, manage multiple projects at once, and meet tight deadlines
  • Able to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
  • Experience and knowledge with acquiring and issuing scheme rules – both operating regulations and dispute resolution rules as per MasterCard and Visa regulations
  • Good understanding of a payment transaction lifecycle (including dispute lifecycles) and transaction processing rules as per MasterCard and Visa regulations

Practical knowledge of SQL

Please submit your CV in English.

Critical competencies for success:

Get stuff done!

  • Above all, you are a do-er. You earn credibility by getting things done.
  • Confidence in communicating with people at all levels in the organisation, and with the banking partners
  • You dig into the details and deliver quality results on time.
  • You independently take ownership and responsibility for everything in your portfolio.

A little about us

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We’ve since added business accounts, vaults, insurance and even access to cryptocurrency exposure.

We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter.

What we are looking for

  • From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
  • You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
  • You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
  • You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
  • And you share our mission to improve people’s relationship with their money.

The benefits

Competitive salary

  • Excellent training and guidance from our team
  • Roll with a free Revolut Metal subscription