• Location
    • Krakow
  • Date Posted
  • May. 30, 2021
  • Function
  • Finance
  • Sector
  • Financial Services

The Payments Investigations team form a valuable connection between Revolut and its customers. When things go wrong with transfers, we’re there to help out. We’re talking timely updates, immediate actions, and smooth resolutions. We’re looking for people who love to find the root cause, and who thrive on helping others. We’re not just providing a service, we aim to create a positive experience from something traditionally seen as a nuisance.

About the role:

We’re looking for a Junior Payments Investigations Specialist to join our Payments Investigations team in our Krakow office.

What you’ll be doing:

  • Investigating and resolving bank transfer inquiries from our customers (in-app chat) and Revolut internal teams;
  • Communicating closely with banking partners via SWIFT, emails and phone to resolve bank transfer errors in a timely manner;
  • Working collaboratively with product teams on improving relevant integrations and processes;
  • Helping the team proactively identify payment processing issues  - SWIFT, SEPA, ACH, Faster Payment;
  • Representing Revolut online at all times;

What you’ll need

  • Experience in banking or other financial services with an emphasis on investigations (preferably in payments and operations departments);
  • Flawless English proficiency (both speaking and writing skills, understanding of banking terms);
  • Fluent Spanish would be beneficial
  • Ability to explain complex issues with ease in a customer-friendly manner;
  • General understanding of processing SWIFT, SEPA, ACH,
  • Faster Payment Ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach;
  • Education level BA/MA degree;
  • Nice to have:
  • Experience working with Jira, Confluence, Trello, Slack, Excel;
  • Sql;
  • Understanding of SWIFT payment formatting MT910, MT900, MT103, MT202 and MT202cov

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

The benefits

Competitive salary

  • Excellent training and guidance from our team.
  • Roll with a free Revolut Metal subscription

Life insurance

Private medical care

Multisport card

  • Stay refreshed: get juice, tea, coffee and soft drinks on tap
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