- Date Posted
- May. 30, 2021
- Financial Services
Since 2015, Revolut has introduced over 10 million customers to a new way to handle their money. From instant spending notifications and built-in budgeting controls, to global currency exchange and stock trading, customers simply get more with Revolut.
We approach Customer Support at Revolut the same way that we approach everything else. We take complex issues, and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight.
Put simply, we build things we want to use ourselves, that we’re proud to show to our friends and families.
The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Working directly with customers to resolve issues and flag potential concerns and using cutting edge technology, we aim to prevent financial crime more effectively than traditional banks.
About the role
Revolut is looking for a Vendor Support Operations Specialist to develop the strategy and execution of our partner delivery network for outsourced business (BPO’s).
Based in Krakow, we are looking for a skilled Vendor Support Operations Specialist to collaborate with our global partners and internal clients to provide the best solutions for a multitude of business challenges that come with a rapidly scaling company. On this position you will have to build strong relationships with your portfolio of providers and be responsible for the commercial performance of each account. You will work closely with the marketing, operations and product management teams to deliver exiting promotions and new features for our customers.
What you’ll be doing
- You will drive operational excellence across the global BPO network and partner with internal clients to positively impact customer experience.
- Daily, weekly, monthly, and quarterly operational data review and KPIs management
- Assure delivery of customer satisfaction inline with quality and efficiency parameters
- Help identify, build and implement processes and standards for delivery through the global network
- Demonstrate excellent business analytics to perform root cause analysis
- Lead through partnership and collaboration in leveraging resources to improve implementations, training, quality and performance managementDetailed reporting and metrics preparation
- Operations process standardisation and best practice sharing in a changing environment, across multiple BPO providers
- Helping our partner BPO’s succeed through prompt issue resolution and taking the long view on our working relationship
What you’ll need
- A minimum of 2 years experience in Financial Crime industry
- Bachelor’s degree or equivalent work experience
- At least 1 year of Vendor or Client management experience with track of success
- Fluent English
- Excellent technical and analytical aptitude
- Excellent communication, reading comprehension & writing skills
- Self-driven and ability to work in a fast paced and evolving environment
- Excellent skills in Google Spreadsheets or equivalent
- Ability to handle multiple priorities and meet deadlines in stressful situations
- Some international travel required
Good to have skills
- SQL querying skills
- Programming languages
- Experience conducting root cause analysis
- Planning & forecasting experience
A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.
What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community forward thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.
- Excellent training and guidance from our team
- Roll with a free Revolut Metal subscription
Private medical care
Daily meal allowance
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