Support Specialist (Trading Surveillance)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Trade Surveillance department is at the forefront of Revolut’s efforts to keep customers and their money safe. Working directly with customers to resolve issues and flag potential concerns, we aim to prevent financial crime using cutting-edge technology. We operate in small, nimble teams that are built for scale, speed, and quality. Each unit is responsible for a different pillar of financial crime, giving you the chance to have a real impact on helping millions of customers around the world.

We're looking for a motivated Support Specialist to work within our Wealth and Trading team. A person who's responsible, conscientious, and not afraid of challenges. You'll be watching out for financial crime by reviewing alerts generated by the surveillance system and investigating potential cases of money laundering.

If you understand trading within financial markets and are keen to work in an international environment with some of the brightest in the industry, let's get in touch 🚀

What you’ll be doing

• Analysing alerts that lead to the detection and prevention of market or firm-damaging misconduct
• Conducting daily analysis of automated surveillance alerts
• Investigating potentially abusive activities
• Identifying unusual transactions/patterns that may be linked to illicit activity
• Collaborating with Financial Crime, Technology, Compliance, and other teams relevant to investigations or potential changes to surveillance software, systems, or processes
• Contributing to the design and development of monitoring systems and processes
• Escalating red flags and potential risks

What you'll need

• 1+ years of experience within Trade Surveillance
• A collaborative attitude to work together with multiple teams
• The ability to multitask and prioritise work
• To work well under pressure and within tight time frames
• Impeccable attention to detail and analytical skills
• Fluency in English with excellent communication skills

Nice to have

• Fluency in other languages

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
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