Customer Support Specialist - English & French - Porto or Remote from Portugal

  • Location
    • Porto
  • Date Posted
  • May. 30, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Financial Services

About the role

We’re looking for a Customer Support Specialist to join us remotely from Portugal. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world - and that’s where you come in.

In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.

Please submit your CV in English.

What you’ll be doing

  • Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
  • Providing excellent customer service via our in-app live chat, phone and email
  • Representing Revolut online at all times
  • Collaborating with other teams internationally to tackle any customers’ issues

What you’ll need

  • You’ll have flawless English and French language as a minimum
  • Empathy and love for helping people
  • Ability to explain complex issues in an easy and understandable manner
  • Excellent communication skills

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together. You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

The benefits

  • Competitive salary
  • Excellent training and guidance from our team
  • Roll with a free Revolut Metal subscription
  • Private medical care
  • Daily meal allowance