Customer Support Specialist - English & German - Lisbon or Remote from Portugal

  • Location
    • Lisbon
  • Date Posted
  • Jun. 15, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Fintech

ABOUT THE ROLEWe’re looking for a Customer Support Specialist to join us in Lisbon or remotely from Portugal. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world - and that’s where you come in.In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.Please submit your CV in English.WHAT YOU’LL BE DOINGProviding our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our serviceProviding excellent customer service via our in-app live chat, phone and emailRepresenting Revolut online at all timesCollaborating with other teams internationally to tackle any customers’ issues WHAT YOU’LL NEEDYou’ll have flawless English and German language as a minimumEmpathy and love for helping peopleAbility to explain complex issues in an easy and understandable mannerExcellent communication skills