- Date Posted
- May. 30, 2021
- Technical & Customer Support
- Financial Services
About the role
We’re looking for a Customer Support Specialist to join us remotely from Portugal. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world - and that’s where you come in.
In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.
Please submit your CV in English.
What you’ll be doing
- Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle any customers’ issues
What you’ll need
- You’ll have flawless English and French language as a minimum
- Empathy and love for helping people
- Ability to explain complex issues in an easy and understandable manner
- Excellent communication skills