Payments Processing Specialist


  • Location
    • Kraków, PL
  • Date Posted
  • 31 Mar 2020
  • Function
  • Technical & Customer Support
  • Sector
  • Fintech

The Payments Processing team is responsible for monitoring bank payment processing, proactively recognising and resolving major processing issues, and communication with our banking partners and related product teams. Our aim is to identify disruptions in existing and new payment integrations before an issue impacts customers. If we find room for improvement based on feedback from other service teams, we validate these ideas and pass them to our operations team. We endeavour to do more for our customers, so that we stand apart from the rest.

What you will be doing:

  • Monitor bank payment processing, and conduct health checks of bank payment integrations
  • Create detailed tracking dashboards and issue-related alerts based on our internal database
  • Proactively recognise major processing breaks and analyse incident reports
  • Measure and forecast any possible negative impact of incidents on our customers
  • Resolve processing issues and make manual payment adjustments with available tools
  • Escalate issues to our banking partners, payment processors and product teams where applicable
  • Investigate and respond to enquiries from other banks through SWIFT, emails and phone calls
  • Work in tandem with our payments product team to correct errors and implement improvements
  • Distribute explanatory comments about an issue to our clients and other service teams.

What you'll need

  • Experience in banking or other financial services (preferably 1-2 years in a payments, operations or technical department)
  • Ability to break complex problems into smaller ones by analysing data and facilitating your work using such tools as SQL, Excel, Jira, Confluence
  • Good knowledge of SWIFT, SEPA, ACH, Faster Payment and other bank payment processing
  • Flawless English (both speaking and writing skills, understanding of banking terms)
  • Confidence in explaining complex issues with ease based on data and clear arguments
  • Ability to organise workflows, prioritise tasks and deliver high quality on tight deadlines
  • Education level BA/MA degree in banking, management or technologies would be an asset.

A little about us

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We've since added business accounts, vaults, insurance and even access to cryptocurrency exposure.

We reached 8 million customers in October 2019 and we're adding another million every quarter.

What we are looking for

  • From employee 1 to employee 1400, you will be slotting into a global team that shares a number of traits.
  • You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
  • You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
  • You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
  • And you share our mission to improve people’s relationship with their money.

The benefits

Biannual equity bonuses

Roll with a free Revolut Metal subscription

Life insurance

Private medical care

Multisport card

  • Don’t panic about cooking: get free dinners
  • Stay refreshed: get juice, tea, coffee and soft drinks on tap