Workforce Specialist (FinCrime)


  • Location
    • Kraków, PL
  • Date Posted
  • 18 May 2020
  • Function
  • Technical & Customer Support
  • Sector
  • Fintech

About The Team

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Working directly with customers to resolve issues and flag potential concerns and using cutting edge technology, we aim to prevent financial crime more effectively than traditional banks.

We operate in small, nimble teams that are built for scale, speed, and quality. Each unit is responsible for a different pillar of fincrime, giving you the chance to have a real impact on crucial problems that affect millions of people around the world.

To put it bluntly — it’s about getting shit done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome. We make mistakes, we learn from them and we back everything up with data and logic. In three years, we’ve grown to over 1000 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.

As part of the FinCrime your focus will be to ensure all areas of FinCrime are covered to ensure business and client needs are met by scheduling the allocation of resources needed to cover shifts 24-7.

You will work with all the team leads and service delivery managers to understand the need of the business and customers and ensure there is adequate resources to cover demand.

The ideal candidate is a data driven leader who can dive into the details and implement data driven workforce management strategies. The successful candidate must possess experience in all workforce management (WFM) disciplines including: forecasting, scheduling, advanced reporting, strategic staffing optimisation.

  • To be successful you will need
  • Ability to analyse and synthesise data into relevant insights and present in a logical, concise manner
  • High professional standards for customer service, confidentiality, and quality of work
  • Proven attention to detail, analytical, and problem-solving skills
  • Comfortable working independently in a dynamic environment
  • Ability to manage changing priorities and workflow
  • Strong interpersonal / communication skills and demonstrated executive presence
  • Comfortable partnering and collaborating across multiple business functions

A Little About Us

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We’ve since added business accounts, vaults, insurance and even access to cryptocurrency exposure.

We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter.

What We Are Looking For

  • From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
  • You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
  • You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.

You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money.

The Benefits

Competitive salary

  • Excellent training and guidance from our team.
  • Roll with a free Revolut Metal subscription

Life insurance

Private medical care

Multisport card

  • Don’t panic about cooking: get free dinners
  • Stay refreshed: get juice, tea, coffee and soft drinks on tap