CX Operations Analyst, BI and Visualizations

  • Locations
    • Westlake, TX
    • Tempe, AZ
    • Lake Mary, FL
    • Denver, CO
    • Charlotte, NC
  • Date Posted
  • May. 18, 2021
  • Function
  • Business Intelligence
  • Sector
  • Financial Services

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020
  • Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.
  • Check out life at Robinhood on The Muse!

About the role

We are looking for an BI/Visualization Analyst to democratize data and drive data-obsessed decisioning for all employees by helping to lead and manage Robinhood Looker instances. In this particular role, you will lead the Looker administration - handling the governance that allows for responsible data democratization and decisioning with training, guidance, style guides, access controls and SQL / LookML code reviews.

You will additionally assist the BI / Visualizations team in the creation and adoption of visualizations and train the broader CX organizations and business partners how to create their own dashboards. You will capture data to ensure consistency of reporting and enable self-service among the CX leaders and business partners.

Your day-to-day will involve:

  • Creating governance, guidance, code reviews, and access controls so that we maintain consistency, quality, and business confidentiality as we scale dashboards across the CX org
  • Fostering a data-forward culture with your passion for telling stories with data and utilizing your skills to surface insights through analytics and visualizations
  • Influencing change by not only creating insights through visualizations, but also communicating your recommendations at a variety of levels
  • Collaborating with business leaders to align reporting and visualizations to business needs, with Data Engineers to optimize our data, and within Analytics to generate ideas and create consistency

About you:

  • Strong SQL skills and experience in data visualization
  • Experience in creating Looker dashboards from end to end, including writing Looker ML code
  • Experience creating style guides, coding reviews, governance processes and access controls
  • Passion for creating data and metrics documentations to enable self-service reporting, and maintaining the consistency and quality of dashboards
  • Proficiency in one or more analytics languages like Python / R etc.
  • Degree in a business or quantitative field (engineering, economics, mathematics, business administration)

Bonus points:

  • Experience in visualizations both from data queries perspective and story-telling perspective
  • Experience democratizing data and BI - up-skilling organizations to make data insights self-service
  • Experience working with call centers and/or customer experience teams
  • Experience working across organizations with various levels and partners to prioritize dashboard needs and align reporting to the business

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

For Colorado Residents Only: The salary range for this role is from $79,000 to $84,000. Pay is based on several factors including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood’s equity plan. In addition, Robinhood offers a comprehensive benefits package, including generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA) fitness and wellness benefits, employee recognition programs, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please visit rbnhd.co/applicant-privacy.