Market Operations Associate (Communications)

  • Locations
    • Westlake, TX
    • Tempe, AZ
    • Seattle
    • Washington, DC
    • New York
    • Menlo Park
    • Lake Mary, FL
    • Charlotte, NC
  • Date Posted
  • Oct. 24, 2021
  • Function
  • Product Management
  • Sector
  • Fintech

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020
  • Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.
  • Check out life at Robinhood on The Muse!

About the team:

We’re looking for a motivated self-starter to help send operational communications to our customers. As a Market Operations Associate (Communications), you’ll carry out processes critical to maintaining Robinhood’s brokerage communication program. In addition to crafting customer communications, auditing current communications, and sending out daily mass communications, you’ll be expected to react efficiently and effectively to unprecedented situations that require swift but sound decision making and problem solving. You’ll partner with multiple teams within brokerage operations, customer service, compliance, content strategy, and product operations. This is an opportunity to join a critical pillar of Robinhood’s business.

What you’ll do day-to-day:

  • Send daily and ad-hoc communications, including emails, inbox messages, and push notifications, pertaining to multiple lines of business including options, corporate actions, account servicing, and asset movements
  • Respond to anomalous situations and determine how to correspond with our customer-base; proactively identify ways to reduce risk
  • Specify needs to develop and improve Robinhood’s internal tools; identify pain points and communicate to product and engineering teams on a regular basis
  • Develop and implement process improvements to increase quality and scalability
  • Assist in periodic reviews of all operational communications
  • Analyze results of communications and potential impacts to our customer service team
  • Partner & cross train with the Communications with Public Compliance team on laws, regulations and issues impacting CX communications

About you:

  • Deep functional understanding of the securities industry on an operational level and outcomes for customers
  • Bachelor’s degree or equivalent practical experience
  • Exceptional attention to detail
  • Superb written and oral communication skills
  • High levels of empathy and integrity
  • Self-starter with ability to work independently
  • Resourceful and adaptive in fast-paced, entrepreneurial environments; strong critical thinking & creative problem solving skills
  • FINRA Series 7, 63, 24

Bonus points:

  • Series 4
  • Understanding of and experience with crypto currencies
  • Familiarity with brokerage operations and consumer technology
  • Experience managing projects interfacing with technical and non-technical teams

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood’s benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).