• Locations
    • Denver, CO
    • Charlotte, NC
  • Date Posted
  • Aug. 25, 2021
  • Function
  • Product Management
  • Sector
  • Fintech

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

  • Glassdoor Best Places to Work 2020
  • TIME100 Most Influential Companies 2021
  • Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021
  • Check out life at Robinhood on The Muse!

About the team:

The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. We’re looking for a motivated self-starter with an ownership mentality to join our team. As a Market Operations Specialist (Market Data), you’ll be responsible for managing market data feeds from exchanges and vendors, ensuring we’re in compliance with data governance policies, data usage, and reporting standards, troubleshooting market data issues, and creating processes to proactively identify those issues. You’ll work with our product, compliance, and engineering teams to prioritize enhancements, support strategic initiatives, and perform business analysis. This role will be critical to identifying, consulting, and building the infrastructure to gather and display quality market data on Robinhood.

What you’ll do day-to-day:

  • Project manage any effort to source new products and providers as needed by cross-functional teams
  • Act as point of escalation when issues arise
  • Manage the program to identify professional and non-professional traders
  • Own responsibility for oversight of quote counting and reporting
  • Drive down cost where applicable in partnership with the Growth Partnership / Procurement Teams
  • Ensure any customer facing terms & conditions related to data vendor are kept up-to-date
  • Monitor of data provider for activity and updates and assess impact on RH/ any actions to take, engaging x-functional teams and legal where appropriate
  • Ensure Standard Operating Procedures and/or Written Supervisory Procedures are up to date and followed
  • Oversee and analyze vendor feed changes or system changes
  • Research and resolve market data issues arising in various operating environments
  • Carry out regular testing for quote counting and display
  • Engage 3rd parties as required to improve our data quality and data cost strategy
  • Analyze market data processes and work with engineering teams on process improvements
  • Partner with CX on building out internal education around market data, effective client responses, and efficient issue resolution procedures
  • Create processes to proactively identify market data issues and resolve them before clients notice

About you:

  • Passion for Robinhood’s products and our mission to democratize finance for all
  • Ability to fluidly navigate from strategic to tactical assignments, highly developed multi-tasking skills, ability to produce high quality results while meeting tight deadlines with limited supervision
  • Strategic mindset to help drive product management decisions, governance, and long term vision
  • Knowledge of major exchanges and market data providers
  • Strong analytical and technical skills
  • Long-term thinking; ability to identify and mitigate risks proactively
  • Bias to action and ability to thrive in ambiguity
  • Strong communication skills; bias for collaboration
  • Bachelor’s Degree in Economics, Engineering, Math, Business, Finance or similar field
  • 2 years of qualifying experience in a market data-centric role
  • Working knowledge of SQL, Python, and Looker (or other data analytics tools)

Bonus points:

  • Strong Robinhood product knowledge
  • Experience in retail brokerage operations
  • Series 7, Series 57, Series 24

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood’s benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).