• Location
    • San Francisco
  • Date Posted
  • Nov. 23, 2021
  • Function
  • Administration
  • Sector
  • Entertainment

Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community.

Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. The breadth of opportunities, and the evolving demands of this first-of-its-kind platform, ensure that your avenues for growth are always expanding and flexible.

Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.

As a Zendesk Administrator on the Trust & Safety team, you will work with our diverse teams to continuously improve our Zendesk instance to effectively and efficiently support our array of users. You will work with stakeholders to develop and refine workflows to meet different teams’ unique needs while creating unified experiences.

You Are:

  • Experienced with 2+ years of CRM experience, preferably Zendesk.
  • Familiar with basic data systems.
  • Familiar with HTML and CSS.
  • Experienced with Google Suite and Confluence.
  • Good communication skills.
  • Committed to providing the best experience for customers and agents alike.

You Will:

  • Support day to day operations of Zendesk usage across teams.
  • Analyze, provide feedback, translate and maintain processes and implementation between the Trust and Safety teams within the CRM and connected products.
  • Maintain documentation of systems, processes, configurations, etc.
  • Collaborate with external and internal teams to identify, analyze, and resolve issues, questions, and desired changes.
  • Assist in the development and maintenance of training materials and documentation including announcements of changes.
  • Assist in building reports and dashboards including planning for data structures.

You’ll Love:

  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
  • Onsite fitness center and fitness program credit
  • Annual CalTrain Go Pass
  • A Roblox Admin badge for your avatar