• Location
    • San Mateo, CA
  • Date Posted
  • Oct. 11, 2021
  • Function
  • Finance
  • Sector
  • Entertainment

Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community.

Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. The breadth of opportunities, and the evolving demands of this first-of-its-kind platform, ensure that your avenues for growth are always expanding and flexible.

Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.

You Will:

  • Work closely with various internal teams to validate transactions in Developer accounts and ensure DevEx requests comply with our terms of use
  • Review tax related (e.g., W8/W9) documents on an ongoing basis with heavy emphasis on mass payment processing for domestic and international payees
  • Process payments in a timely manner using an external payment processor (Tipalti)
  • Work closely with Developers to help address question on the Developer Exchange program
  • Analyze user data to gain insight on earnings trends using Tableau
  • What You Need to Be Successful:
  • BA or BS in relevant field with 3-5 years hands on experience in processing payments and/or customer service related roles
  • Proven record of dealing with mass payments, both domestic and international, as well as customer service and ecommerce users at large
  • Ownership of tasks and strong attention to detail, fanatically organized and resourceful
  • Proficient in MS Office with advanced Excel skills, and familiarity with Tableau, ZenDesk, and IDology
  • Excellent written and verbal communication skills

You’ll Love:

  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
  • Onsite fitness center and fitness program credit
  • Annual CalTrain Go Pass
  • A Roblox Admin badge for your avatar