Safety Operations Specialist

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox’s Safety Operations team is passionate about scaling Roblox’s Operation processes to transform our platform’s safety and customer service functions through a multi-year vision and strategy execution.

Safety Operations’ Critical Harms Intelligence, Investigation, and Operations (CHIIO) team focuses on protecting users from key risks by proactively analyzing user behavior, investigating malicious actors, and supporting key issues.

As a Safety Operations Specialist you will play a meaningful role in leading and resolving issues and high-impact incidents affecting our Roblox users and platform, with a focus on critical issues related to lower prevalence but higher risk threats and policy violations. You will coordinate across multiple teams to ensure rapid response to minimize impact on customers and business operations and maintain high reliability and service quality. You will understand and carry out our community standards and other policies regarding Developer and User activity on our platform.

You Will:

• Coordinate and handle incident response activities including documentation, virtual command structure, and multi-functional partners. This may include presenting quickly and expertly with organization and company leadership.
• Work collaboratively with global Critical Harms Intelligence Analysts and Operation Specialists to identify key Subject-Matter expertise points.
• Collaborate with other multi-functional teams to implement process improvements, resolve problems, triage critical issues, build knowledge, and facilitate the steps required to eliminate future incidents.
• Be part of a 24/7 global team of dedicated safety professionals which requires on-call shifts including rotational weekends and after-hours work.
• Potentially be exposed to sensitive user-generated content that some may find offensive or upsetting.

You Have:

• Proven experience in incident and escalation management, preferably in a content safety field/related industry.
• Proven experience independently prioritizing and prioritising challenging urgent risks, and handling them efficiently.
• Strong program management skills, with experience building and optimizing workflows to include automating manual processes.
• Experience using data to lead decision-making and monitor success, including the ability to develop and apply SQL/Python queries.
• Collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces, across time zones.
• Bachelor's degree in business, operations, or a related field, or equivalent experience.

You Are:

• A Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Innovative: You proactively identify emerging risks and execute on out-of-the-box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Team-oriented: You lift up your peers and find ways to make the team stronger.(3-5 sentences about the team and role. Remember to add who the candidate will report to.)

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love:

• Industry-leading compensation package
• Excellent medical, dental, and vision coverage
• A rewarding 401k program
• Flexible vacation policy
• Roflex - Flexible and supportive work policy
• Roblox Admin badge for your avatar
• At Roblox HQ:
• Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
• Onsite fitness center and fitness program credit
• Annual CalTrain Go Pass

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.