• Location
    • Milan
  • Date Posted
  • Nov. 7, 2021
  • Function
  • Engineering QA
  • Sector
  • Retail

As the name suggests, in the Quality department we check the quality of goods such as fruits, vegetables or products of our private label. In short, everything we can positively influence so that everyone can shop better and happier with us. We also focus on and verify complaints submitted by customer support. Our agenda also includes HACCP documentation, one of the basic tools for effectively preventing the risks to food safety that we create and modify.

Your responsibilities

As the Quality Manager this is your opportunity to take charge of the day to day running of the QA department, leading, and inspiring the quality team to deliver improved standards. You will be able to adapt to ambiguity and understand how to identify the right inputs to achieve meaningful outputs, implement closed loop processes and measures to ensure improvements are quantified. (PDCA methodology). In order to be successful you must be a leader with a QA background in Food and lots of experience in building and improving quality processes and running effective teams in a fast-phase environment. Most importantly, you will always have to be a few steps ahead from anyone else.

What we expect from you

  • Be responsible for managing all aspects of the Food Safety & Quality Management Systems, at the Fulfilment Center level, to include: HACCP & food safety program compliance, internal audits, food safety permit process, enforcement of the hygiene zone program, compliance with regulatory requirements & audits, pest control program, the GlobalCap certification and full traceability system
  • Creation and control of all quality processes in an online operations playbook (goods receiving, storage, picking, expedition, transport)
  • Preparation of necessary documentation (quality standards, HACCP, operational and sanitization regulations) including regular monitoring of temperature and corrective actions
  • Communicate root causes to operations teams and carry forward lessons learned from quality concerns. Verify Quality Metrics and meet goals, trigger containment actions and corrective actions as appropriate.
  • To demonstrate inspiring leadership, which motivates and engages teams to achieve high performance and drives performance of the department forward
  • Responsibility for the Quality Control of all Food and Non Food Products
  • State Authorities related Food communication
  • Be the quality interface with customers, drive the complaint and learning process and ensure that repeat complaints are not happening
  • Set up and maintain the relevant network with external stakeholders and represent the site towards external parties on quality topics and issues
  • Communication with suppliers (claims, corrective measures, analysis of trends)
  • Promotes a culture of continuous improvement & learning by teaching and coaching other

Your experience

  • You have a minimum of 5 years’ experience as QA Manager in Food Retail, Food Production, or similar industry, preferably with fruits & vegetables or protein products
  • Bachelor or Master degree preferably in biotechnology or food technology
  • Solid knowledge of Food Safety, Quality Assurance & Quality Control systems, processes and procedures(HACCP, Food Safety, Microbiology, Global Cap, etc);
  • Someone who wants enjoy working in an innovative, ever changing environment
  • Delivery focused and ability to work independently as well as part of a team
  • Positive communicator who understands when necessary how to have tough conversations
  • Successful track record leading teams and organizational effectiveness
  • Driven to achieve highest quality in daily work and constantly improve customer satisfaction
  • You enjoy working in an innovative and ever-changing environment
  • Team player and good communication skills
  • Fluency in English a must

About Rohlik

  • Rohlik is the leading Central European e-grocer.
  • Already active in the Czech Republic, Hungary, Austria and Germany. And other countries are coming soon.