- Date Posted
- Sep. 20, 2021
IT Department, the biggest department of Rohlik Group and the heart of Rohlik’s success. Team full of innovative, driven, problem solving, hard working experts driving the technology behind the scenes to extreme, providing our customers with top of the class online shopping experience.
Hardware Support Specialist secures creation, maintenance and control of devices which are crucial for the operation of the whole company process or which support the company process. HW Support Specialist also secures an operation of the IT part of the warehouse.
Support of HW functionality:
- Overview about your support “shift”
- Availability on phone in case of support
- Confirmation of acceptance to a task submitter
- Solve the problem if possible or discuss with a senior colleague
- Securing functionality of deployed devices
- Immediate solution of any IT issue
- Report of potential issues to online Rohlík system
- Computer installation
- Network infrastructure monitoring
- Ability to keep your head calm in situation of crises
- General IT knowledge
- Solid knowledge of computer basics; basic orientation in BIOS, knowledge of general terminology
- Advanced knowledge of Windows (and ideally also Linux shell, Android + ads etc.), scripting basics
- Basic knowledge of alternative operating systems and devices - BYOD
- Basic knowledge of networks; Enterprise, WIFI, WLAN, addressing, AP in cluster with “controller”, function of each device etc.