Content Merchandising Specialist - SC Marketplace

SafetyCulture is a customer and product-led SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions in driving safety, quality and efficiency improvements. The Role As an Ecommerce Merchandising Specialist, you will play a key role in driving the growth and efficiency of our marketplace by ensuring the seamless onboarding of suppliers, maintaining high catalogue quality standards, and enriching product data for optimal performance across our eCommerce platforms. This position will have a direct impact on improving product visibility, enhancing user experience, and maximizing sales through effective merchandising strategies. In this role, you will oversee the end-to-end product lifecycle from onboarding new suppliers to maintaining and optimizing the product catalog. You will work closely with cross-functional teams, including sales managers, digital acquisition, and operations, to ensure product data is accurate, comprehensive, and optimized for search and conversions. You will also manage product feeds in Google Merchant Center (GMC) and other platforms to ensure product content meets the required standards and best practices.

What you'll be doing

• Supplier Onboarding: Oversee the onboarding of new suppliers, ensuring that product data is accurately imported and aligned with catalog standards. Build and maintain relationships with suppliers to streamline product listings and data collection processes.
• Catalogue Quality Control: Maintain a high standard of quality control for product catalogs. Regularly audit product listings to ensure they are accurate, up-to-date, and aligned with business goals. Work closely with suppliers to resolve discrepancies and issues related to product listings.
• Enriching Product Data: Enhance product descriptions, titles, specifications, and images. Optimize product content for both customer engagement and SEO. Ensure all data points are comprehensive and aligned with product category standards.
• Catalogue Data Management across acquisition channels: Manage and optimize product feeds across key platforms such as Google Merchant Center (GMC) and Data feed Watch (DFW). Ensure that product data is structured, accurate, and submitted on time for all digital channels.
• Algolia Merchandising On-Site: Optimize on-site product merchandising through Algolia. Ensure product listings are tailored for improved discoverability, relevancy, and personalization, targeting the right customer segments. Leverage Algolia’s search and recommendation features to enhance user experience and meet performance benchmarks across the site.
• User Experience Optimization: Stay current on eCommerce UX best practices and ensure product data presentation is optimized for a seamless customer experience, from browsing to checkout.

What you'll need

• Experience: Proven working experience in merchandising or product management in an eCommerce environment, with a focus on product data and catalogue management.
• E-commerce Platform Expertise: Hands-on experience with eCommerce platforms and CMS tools. Familiarity with backend processes like product upload, data maintenance, and content management.
• eCommerce UX: Understanding of how users interact with digital environments and how to optimize product listings for a positive user experience.
• Project Management: Strong project management skills, with the ability to coordinate cross-functional teams and manage multiple priorities in a fast-paced environment.
• Communication & Collaboration: Excellent written and verbal communication skills, with the ability to work cross-functionally and present insights to stakeholders.
• Excel Skills: Proficiency in Microsoft Excel or similar tools for data analysis, reporting, and performance tracking.

Why SafetyCulture

• Equity with high growth potential, and a competitive salary
• Hybrid working; we encourage you to create the best work blend while working from your home and the local SafetyCulture office
• Access to professional and personal training and development opportunities
• Participation in hackathons, workshops, and lunch & learn sessions
• Community involvement, open source work, attending talks and events, and experimenting with new technologies.

What are the Office Benefits?

• In-house Culinary Crew serving up daily breakfast, lunch, and snacks
• Barista coffee machine, craft beer on tap, boutique wines, and a range of non-alcoholic beverages
• Quarterly celebrations and team events
• Table tennis, board games, book library, and pet-friendly office.

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.