- Location
- Manila, Philippines
- Last Published
- Feb. 6, 2025
- Sector
- Business Applications
- Functions
- Marketing & Communications
- IT
SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth. The role Join our dynamic Support Team at our Manila office as a Junior Technical Writer! Your primary focus will be crafting user-friendly guides, manuals, and documentation to empower SafetyCulture customers to understand and maximize the potential of our products. In this pivotal role, you'll closely collaborate with developers and stakeholders to gather information, ensuring the accuracy and effectiveness of your documentation. Your talent for organizing information and keen attention to detail will play a crucial role in enhancing SafetyCulture's customer experience. If you're passionate about producing high-quality documentation and committed to enhancing customer journeys, this is an exciting opportunity for you to join our team in Manila. Apply now and contribute to our mission of delivering exceptional technical documentation and elevating customer satisfaction!
What will I be doing?
- Continuously create and update Help Center content, ensuring it remains current, relevant, and user-centric.
- Review team-generated content, providing constructive feedback to enhance clarity, accuracy, and consistency.
- Collaborate closely with Product and engineering teams to maintain accuracy and relevance in documentation.
- Translate technical information into clear, customer-friendly language in the product, contributing to improving the overall product experience.
- Share product updates with customer-facing teams and assist with collaterals – i.e., Release calendar, knowledge syncs, and roadmap syncs.
- Support teams in public-facing documentation (e.g., mobile app release notes).
What do I need?
- Proficient writing and communication skills.
- Strong attention to detail with a knack for organizing information effectively.
- Capability to comprehend technical concepts and translate them into user-friendly language.
- Ability to work both independently and collaboratively in an agile work setting.
- Previous exposure to an agile development environment is advantageous.
- Familiarity with a headless CMS is considered a plus.