• Location
    • Vancouver, WA
  • Date Posted
  • Sep. 8, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

At SafetyCulture, we unlock the potential of the working world. As the operational heartbeat of working teams, our mobile-first operations platform supports customers to perform checks, train staff, report issues, automate tasks and communicate fluidly.

Our mission – and your opportunity — is to help solve the challenges faced in an increasingly distributed workforce.

With the goal to have 100 million workers using our products every day, we’re investing our resources into creating and shaping a better workplace for all. We are growing fast and looking for talented, self-motivated people that value collaboration, growth and learning to join our team.

The Role

You’ll be part of a global team aligned in their mission to empower customers to make their workplaces better everyday, As a Customer Success Manager, you are a product advocate, passionate about driving improvements for customers through our software solutions. You live and breathe customer solutions, and never give up until the problem is solved through their trusted advisor approach.

What you’ll be doing

  • Driving adoption, retention, and advocacy of our software solutions
  • Implementing solutions, training customers and managing customer programs
  • Partnering with customers to project manage implementation and adoption of our software
  • Articulating a vision, strategy, and plans to customersWorking closely with Account Executives, Product and Support teams to find the best solution for our customers

What you’ll need

  • Passion for delivering a great customer experience
  • Ability to actively listen, understand customer pain points and take action
  • The ability to look for big ideas that can create value for customers
  • Persuasion and presentation skills, with the ability to communicate up and down an organization underpinned by outstanding verbal and written communication skills

Nice to have

  • Ability to interact with teams at SafetyCulture varying in levels of technical and non-technical conversations
  • Familiarity with systems such as Salesforce

What we offer

  • An award winning environment - We’re UK’s 4th Great Place to Work & have 3 accreditations with Best Companies UK
  • Equity with high growth potential, and a competitive salary and bonus structure.
  • At SafetyCulture the bar is stocked for Friday drinks and celebrations,  we have a lot to celebrate!It’s not just the bar that’s stocked!
  • Enjoy healthy chef catered lunches daily with all breakfast, snacks and drinks provided in our play cafe.
  • We are located in the heart of the Northern Quarter near some of the best cafe’s, restaurants, and pubs in Manchester.
  • We’re walking on sunshine! Enjoy an early mark on Fridays during our summer hours incentive.
  • We are a dog-friendly office. Buddy and Pippin are valued colleagues.
  • We know how to throw a party. From the Wolf-Pack Inn (our very own pub) to in-office charity drives & team incentives, there are plenty of opportunities to socialise.
  • Our office is open and trendy, creating an environment of creativity and collaboration. It features a wall entirely made of plants, a table tennis table, and a ball pit + we have showers if you prefer to get your workout in on the way to work.
  • Speaking of workouts… Enjoy a subsidised ClassPass membership on us AND we offer in-studio team workouts two times a week!
  • Caring is a priority! We offer an Employee Assistant program with 24/7 support along with a global culture club called unite. & groups tailored to make an impact such as a women’s group.
  • We offer the latest Apple tech & accessories + you’ll be repping SafetyCulture head to toe with all of our swag.
  • Got a travel bug? We can help! Travel the world for our yearly hackathon, ShipIt,that brings all of our global teams together. And the opportunity to travel on our UK & EU travelling roadshows.

Where are we?

There is always something to explore in Manchester! Between the booming restaurant scene, interesting museums and galleries, and theatre and arts, Manchester is thriving. Not to mention, they can pour a good pint. Our office is located in the heart of the Northern Quarter, in an awesome warehouse space, surrounded by tech and creative businesses, and just a 5 minute walk from Piccadilly Station.

The Company

At SafetyCulture, we’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

  • You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
  • To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes