Customer Success Manager

SafetyCulture

  • Location
    • Kansas City, KS
  • Date Posted
  • 08 Apr 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

IAuditor was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

Who you are

  • You’re a product advocate who is passionate about putting safety and quality in the hands of every worker
  • You live and breathe customer solutions, and never give up until the problem is solved.
  • You’re a trusted advisor who partners with key stakeholders to understand their business, configure their environment, and deliver ROI through the entire customer lifecycle.

How you can make an impact

  • By educating customers on new products, features and best practices, and providing an outstanding level of service, you can inspire our customers to champion iAuditor and directly contribute to SafetyCulture’s growth.
  • By sharing innovative ideas on product improvement with other internal teams, including Sales and Product, you can deliver a seamless global customer experience.
  • By working with your team members and other internal stakeholders to create and drive new processes as Safety Culture scales

What you'll be doing

  • Partnering with 10-20 mid market customers to create and execute on a plan to embed iAuditor into their business
  • Presenting new features to customers aligned to their business needsDriving adoption, retention, and advocacy of iAuditor Implementing solutions, training customers and managing customer programs
  • Articulating a vision, strategy, and plans to customers
  • Working closely with Account Executives, Product and Support teams to find the best solution for our customers
  • Working with your team members to create and execute quarterly plans to meet individual and team targets

What you'll need

  • Strong relationship and stakeholder management skills
  • Ability to actively listen, understand customer pain points and take action
  • Ability to prioritise proactive reach out to customers and create playbooks and processes to drive success
  • Experience at managing customers and exceeding quarterly targets

Nice to have

  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
  • Familiarity with systems such as Salesforce
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
  • The ability to look for big ideas that can create value for customers

What we offer

  • Equity with high growth potential, and a competitive salary and bonus structureWe are located in the heart of the Crossroads near some of the best bars, cafes, and BBQ joints in Kansas City.
  • Downtown parking is free, secure, and 24/7.
  • Have lunch on us! We provide two catered lunches per week plus groceries for breakfast, lunch and snacks to keep you energized for the day.
  • At SafetyCulture the bar is stocked for Friday drinks and celebrations. And we have a lot to celebrate! We know how to throw a party. From karaoke to offsite incentives, there are plenty of opportunities to socialise.
  • Get fit with the team during our workout classes every Monday, Tuesday & Thursday, plus a discounted gym membership to Planet Fitness.
  • We are a dog-friendly office. Biscuit, Sienna, Mack, Paddy, Chicken Nugget, and Champ are all valued colleagues. We also provide optional pet insurance!Fancy a run? Are you a crafting wizard? Keen to shoot hoops after work? There are many groups for you to join to connect with people interested in the same activities you are.
  • Our office is open and trendy, creating an environment of creativity and collaboration. It features a mammoth TV great for watching the Chiefs win the Super Bowl and a table tennis table for daily competitions.
  • You will be repping SafetyCulture from head to toe with all of the swag you’re given when you join.
  • Travel the world for ShipIt, our yearly hackathon that brings all of our global teams together. In 2019 it was in Wellington, New Zealand!

Where are we

We’ve just moved to a brand new office in Kansas City! KCMO boasts vibrant arts, delicious dining and Midwest hospitality at its finest. Our office is located in a bustling area filled with galleries, bars and plenty of places to explore. Kansas City is a place for tech-minded people and has a number of startups and tech companies in the area. Fun fact: It's also the third largest beef capital in the United States!

The Company

SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester and Manila.

Our first product, iAuditor, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact iAuditor can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees related to unsolicited resumes.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify