• Location
    • Yerevan, AM
  • Date Posted
  • May. 18, 2021
  • Function
  • Business Intelligence
  • Sector
  • Business Applications

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren’t afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our Product team is where you belong.As a Product Analyst, you’ll be embedded in a Product Development squad to help drive the speed and quality at which we bring ideas to release. You will interface with both customers and customer facing teams, applying deep product knowledge, to refine and prioritize feedback to your squad.

As a Product Analyst, you will:

  • Assess escalations and feedback, from customers and internal stakeholders, effectively.
  • Manage communication of release and fix timelines to internal teams
  • Collaborate with the QA team to prioritize product defects/bugs and provide guidance to
  • The development team on expected behavior
  • Measure and track the success of the product/feature launch through defined metrics
  • Demo new features to prospects and customers, organize internal and external feedback, manage beta releases
  • Perform user acceptance testing for new features and collaborate with the training team on documentation efforts
  • Guide early stage products from Alpha or Beta states to General Availability, providing implementation instructions and good fit criteria to Post-Sales organizations

To be successful in this role, you’ll need:

  • 2+ years of experience supporting a complex product suite - Saas preferred
  • Familiarity with or previous experience with home service businesses a plus
  • Excellent people skills: must be personable, patient, and good-humored
  • An efficient and effective problem-solver
  • Intelligent, quick thinking, and fast learning
  • Intermediate understanding of Excel
  • Basic understanding of SQL preferred
  • Ability to interact with customers to gather data, use cases and workflows
  • Strong organizational skills and aptitude to learning new processes and tools
  • Strong oral and written communication skills with the ability to understand and communicate highly technical subjects to a wide range of audiences
  • Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate and validate hypotheses based on data

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

  • 1. Work/Life Balance: flexible work schedule, flexible PTO
  • 2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
  • 3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
  • 4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there’s always room for more.