• Location
    • Glendale, CA
  • Date Posted
  • May. 18, 2021
  • Function
  • Product Engineering
  • Sector
  • Business Applications

We’re looking for a Director of Product Operations to strengthen the foundation for product organizational excellence at ServiceTitan. At ServiceTitan, our product development practices are centered around openness in our interaction with stakeholders, speed in the pace at which we iterate, and ambitiousness in what we aim to achieve. As a result, we are consistently developing new processes, communication avenues, and engagement mechanisms to achieve these goals.

As the Leader of Product Operations , you’ll reinforce product strategy and execution with metrics, drive cross-functional alignment, establish business processes and best practices, and manage budget and reporting efforts. You’ll recognize the unique way we operate and work seamlessly to build tools to optimize the processes we develop. Successful candidates are seasoned team coaches and highly analytical self-starters who have the ability to work independently with a strong sense of ownership.

This position has the opportunity to be based in our Glendale, CA office. We’re looking for someone to join us immediately.What You’ll Do

  • Supervise and build a high performing team of product operation managers and analysts
  • Build strong feedback loops with stakeholders and customers to ensure product and revenue teams receive high-quality information
  • Own and contribute to strategy, planning, and review cadences for Product and ensure that each organization is well-aligned to these practices and getting the outputs they need
  • Scale product knowledge throughout the company, serving as an ambassador for product org, product process, and product strategy/roadmap
  • Optimize product process to ensure that PM best practices and business processes are consistent, well-aligned across the organization, and result in desired outcomes to support goals
  • Own the development, updating, and communication framework of the global product roadmap
  • Build and maintain programs and strategies across talent, onboarding, and learning and development that keep team members happy, engaged and growing in their career

What We’re Looking For

  • Prior experience running a product operations or business operations role at scale
  • MBA/Masters with 10+ years of experience
  • 5+ years of prior experience in people management
  • Deep understanding of Product Development processes and tools
  • Experience in a highly metrics-driven product org
  • Experience successfully leading the design, implementation and measurement of the Product Development Life Cycle (PDLC)
  • Experience with Aha, Jira, Pendo, Tableau and SQL is preferred
  • Strong relationship skills with the ability to foster a sense of community with cross-functional stakeholders both within and outside the Product organization (UX, SxD, PM, Sales, CS, PMM, etc.)
  • Exceptional project management and organizational skills and an ability to meet deadlines
  • Ability to move seamlessly between conversing with product and engineering leadership, product managers, business teams (sales,  customer facing teams), and Senior Executives

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

  • 1. Work/Life Balance: flexible work schedule, flexible PTO
  • 2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
  • 3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
  • 4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there’s always room for more.