• Location
    • Glendale, CA
  • Date Posted
  • Oct. 4, 2021
  • Function
  • Software Engineering
  • Sector
  • Business Applications

As a contract technical writer at ServiceTitan, you’ll be part of and represent the Documentation team across the Product org and beyond, supporting assigned product areas through engaging and effective content creation, including new-feature documentation, content updates, release notes and supporting help deliverables, and other customer-facing material.

The Documentation team is composed of talented tech writers you’ll collaborate with as you work with developers, quality engineers, product managers, support, and usability experts to make our products easier to use. You’ll assist the Documentation team with ongoing improvements to the content and maintenance of the ServiceTitan Knowledge Base, as well participate in internal documentation projects as needed. Technical writer - Job description (contractor)

As a contract technical writer at ServiceTitan, you’ll be part of and represent the Documentation team across the Product org and beyond, supporting assigned product areas through engaging and effective content creation, including new-feature documentation, content updates, release notes and supporting help deliverables, and other customer-facing material.

The Documentation team is composed of talented tech writers you’ll collaborate with as you work with developers, quality engineers, product managers, support, and usability experts to make our products easier to use. You’ll assist the Documentation team with ongoing improvements to the content and maintenance of the ServiceTitan Knowledge Base, as well participate in internal documentation projects as needed.

As part of the Documentation team, you’ll:

  • Produce with impact: Develop effective documentation that promotes self-service and efficiency for our end-users and internal employees
  • Identify and track: Help the team track and identify documentation areas impacted by UI changes and new features
  • Audit and optimize: Participate in audits of existing documentation to ensure optimization of content architecture and accuracy of content
  • Write clean and clear copy: Author easy-to-understand, customer-facing guides and help articles, including work with product managers, analysts, and subject matter experts to get an in-depth understanding of the product and documentation requirements
  • Collaborate and participate: Work with the Documentation team to improve content as we enhance the customer experience through new feature releases and improvements—including monthly release notes creation and supporting docs for all net new features and improvements
  • Manage and solve for assigned areas: Project manage tasks and needs for assigned areas, including tracking and updating tasks through JIRA and similar tools.

Requirements

  • Bachelor’s degree in English, Technical Communications, Computer Science, Engineering, or related fields
  • Experience in technical writing, professional editing, or grant writing (3+ years preferred)
  • Experience with software development/SaaS (2+ years preferred) or educational equivalent
  • Excellent grammar and proofreading skills
  • Ability to organize and simplify large amounts of data and information and multi-tiered processes
  • Ability to coordinate multiple ongoing projects and documentation
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and through images/media
  • Familiarity with HTML and CSS, and a demonstrated ability to quickly learn new software and technical skills with little to no guidance
  • Experience with single-source/component-based authoring tools or headless CMSs like Contentful, Madcap Flare
  • Preferred skills (if you have one of the following skills, this will be a significant bonus)
  • Experience with Confluence/JIRA and Google Suite is a big plus
  • Knowledge of home services industries such as plumbing, electrical, HVAC, and the likes

Portfolio submission

Please submit a writing portfolio (3–5 writing samples) that demonstrates your ability to produce efficient and clearly written customer-facing and/or internal documentation. The portfolio should exhibit your ability to understand and implement content architecture and/or presentation of complex concepts. A diverse writing portfolio that includes online content and data visualization is preferred.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.