• Locations
    • Remote
    • United States
  • Date Posted
  • Sep. 20, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren’t afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our Success team is where you belong.

As a Customer Success Manager for ServicePro™, a ServiceTitan™ Company, you will become an important member of the core team, develop constructive and cooperative working relationships with a book of business,  influence the company’s continued success, and help shape the future of the service industry. You will actively manage and develop a portfolio of Pest, Lawn & Arbor service companies and play a key role in ensuring company revenue.  You will be required to deal with customers from all over the world to resolve issues with the software and ensure that through optimum use of our software we help our customers grow their business.

This role is 100% remote - US based!

What You’ll Do:

  • Manage a book of business within Lawn, Arbor or Pest vertical
  • Build relationships with customers, to identify opportunities for additional user engagement with additional features within ServicePro to help meet the customers business needs
  • Lead frequent and strategic conversations with customers to determine how to best align their company goals with their usage of ServicePro to realize the most value possible
  • Discover areas for improvement in the customer experience, both in our product and processes
  • Coach customers on best practices
  • Mentor and serve as a resource to current team and new hires (across various geos & time zones)
  • Partner with Support, Development, and Training teams to better serve your clients

What You’ll Need:

  • 3+ years of experience in customer-facing roles with executive staff or larger organizations  (ideally Relationship Management/Customer Success Management)
  • Proven success in managing & prioritizing cross-functional projects & customers on a large scale
  • Experience with Software Development Lifecycle and the ability to define and effectively communicate business requirements, project scope, options analysis, propose solutions, project planning, risk, and issue management
  • Experience in the Pest Control Industry with knowledge of industry practices and back-office systems preferred
  • Must have a good phone presence and enjoy working with people.
  • Be Solution-oriented with the ability to manage customer expectations while at the same time advocating for their success
  • Must be self-motivated and have the ability to take initiative and work independently
  • TBD: Be available to travel for on-site visits and work events

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.