• Locations
    • Atlanta, GA
    • Glendale, CA
  • Date Posted
  • Jun. 1, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

As a Technical Specialist - Payroll, you will be a core piece of the support team with strong ties to the Payroll product tribe, influence the company’s continued success, and represent the face of ServiceTitan to its customers. The Payroll Support Specialist will act as a unique resource for all of ServiceTitan and be an expert on ServiceTitan payroll and timesheets. You will have a direct line to this Product tribe and assist them with identifying relevant needs and troubleshooting related issues.

As a Technical Specialist, Payroll, you will:

  • Increase Support team knowledge by assisting with cases for Payroll and Timesheets functionality
  • Create, deliver and maintain necessary training and documentation on Payroll related components for customer-facing teams
  • Partner with CX management and Payroll Product Managers on projects requiring additional assistance in the development and maintenance of this product area
  • Support ServiceTitan employees requiring assistance with issues and questions
  • Perform bug triage for engineers to ensure the legitimacy of the bug
  • Serve as a liaison to the Payroll Product tribe and funnel common use cases and challenges to help inform the product roadmap
  • Author documentation on or assist customers/internal staff with use of all reporting tools

To be successful in this role, you’ll need:

  • At least 2-5 years of experience as a payroll specialist and/or supporting payroll related systems
  • Deep familiarity with payroll administration, payroll audit, and the application of best practice payroll processes including:
  • Employee onboarding and withholding setup
  • Benefit deductions, garnishments, and funds remittance
  • PTO accrual and consumption
  • Overtime compliance (FLSA, California, and all others)
  • Demonstrated expertise in technical troubleshooting for all issues relating to our customers Payroll inquiries
  • Excellent people skills: must be personable, patient, and good-humored
  • An intelligent and effective problem-solver
  • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
  • A team player with exemplary verbal and written communication skills to facilitate daily interaction with customers
  • Must be able to juggle and prioritize many simultaneous tasks while working through ambiguity
  • SQL knowledge is a plus, but not required.

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

  • 1. Work/Life Balance: flexible work schedule, flexible PTO
  • 2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
  • 3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
  • 4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there’s always room for more.

Life at ServiceTitan

www.themuse.com/profiles/servicetitan | www.builtinla.com/company/servicetitan