Technical Solutions Specialist

Ready to be a Titan?

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we deliver an exceptional customer experience. We provide solutions that build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren’t afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

The Technical Solutions Specialist will report to the Senior Manager, Customer Support and works in a fast-paced environment to provide solutions to client Layout challenges. The role will be creating client Layouts and ensuring that the organization is consistently exceeding client’s expectations and anticipating future needs.

What You’ll Do:

• Design and maintain custom report layouts in Aspire's Web Report Designer, including invoices, proposals, work tickets, and statements
• Create calculated fields to support dynamic content such as logos, conditional formatting, and custom data
• Troubleshoot layout issues reported by clients, coordinating with QA and Dev as needed
• Guide clients and internal staff on layout design best practices and data field usage
• Foster a collaborative team environment that encourages learning, growth, and mutual support among team members.
• Maintain clear and honest communication with management and team members, addressing issues and concerns promptly and effectively.

What You’ll Need:

• Technical Expertise: At least 4+ years of experience and a strong knowledge of HTML/CSS and 1+ years of experience in a Technical Support Role.
• Must be technically proficient, adaptable, and able to continuously learn new skills
• Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.
• Preferred Knowledge: Experience with Aspire or FieldRoutes, and familiarity with Dev Express and C# are highly desirable. SQL is a bonus.

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.