• Location
    • Eindhoven
  • Date Posted
  • Jan. 10, 2022
  • Function
  • Technical & Customer Support
  • Sector
  • Retail

Shapeways’ digital manufacturing platform offers customers access to high quality manufacturing from start to finish through automation, innovation, and digitization. The company’s purpose-built software, wide selection of materials and technologies, and global supply chain lower manufacturing barriers and speed delivery of quality products. Shapeways’ digital manufacturing services have empowered more than one million customers worldwide to produce more than 21 million parts using 11 different technologies and 90 different materials and finishes.

Headquartered in New York City, Shapeways has ISO 9001-compliant manufacturing facilities in Long Island City, NY, and the Netherlands and a network of verified partners around the globe. In April 2021, Shapeways and Galileo Acquisition Corp, a publicly-traded special purpose acquisition company, announced they entered into a definitive merger agreement for a merger transaction. Upon closing of the merger, the combined company is expected to be listed on the NYSE under the new ticker symbol, SHPW.

Why is a Service Engineer important to us?

As a Service Engineer, you will, together with your team, be tasked to maintain, service, and operate our most crucial equipment, the printers. You will be a critical part of our Total Productive Maintenance program and activities include but are not limited to, repairs, (preventative) maintenance, operation, documentation & training, liaising with OEM, and managing spare parts. Basically, you will own, drive, and improve the printers’ OEE driving operational excellence. You will support your team in daily operations, process and product improvement when necessary. In short, together with your team, you will work in a fast and ever-changing environment making sure that every customer order is printed in time to perfection and provide critical feedback to improve product quality and production efficiency.

As a Service Engineer you will:

  • Perform machine tasks related to daily production, including cleaning high tech machinery, homogenizing powder for print runs
  • Service and troubleshoot the machines, set and execute periodic maintenance
  • Own machine uptime, with the goal to reduce equipment failure, identify root causes, create and implement preventative maintenance best practices and improvements to equipment
  • Identify, analyze, scope and implement improvement projects
  • Create and maintain documentation to enable effective knowledge transfer throughout the company.
  • Maintain and optimize spare part stock
  • Quality control execution and improvement (dimensional accuracy, strength testing)
  • Support building, training and coordinating the team to take full ownership on the uptime and quality of the machines
  • Establish and maintain relationships with the printer OEMs & Service Technicians
  • You will be reporting to the Team Lead


You might be a good fit if you (have, possess, are):

  • Have a Vocational or Bachelor’s degree in an applicable field (e.g. engineering, mechatronics)
  • Have work experience in technical support, troubleshooting and maintaining equipment, like CNCs, Laser Cutters but preferably 3D printers
  • 2+ years of work experience in a relevant industry/role
  • Understand KPI-driven performance and how to prioritize based on the demands of on-time delivery
  • Are a constructive team player with good social & communication skills
  • Are mechanical-minded and able to understand the mechanics of an industrial 3D printer
  • Have an appetite to learn, teach and develop in the manufacturing space
  • Love to drive change and continuous improvement by taking initiative and helping others
  • Are always learning: believing that a job where you’re constantly learning is the best kind of job and you’re ok with asking for help
  • Keep overview easily and work meticulous and organized


Why join our team?

Shapeways is breaking new ground in the field of 3D printing. With our website and marketplace for designers, our goal is to give everyone access to the revolution of additive manufacturing. This isn’t your typical web business – we have a physical product at the back end. If you’d like to work in a dynamic, collaborative, respectful environment where colleagues share ideas and encourage each other to think creatively, Shapeways is just what you’re looking for.

  • Working with some of the most talented, passionate, creative innovators in Eindhoven. Best culture out there!
  • Great Snacks and Free Lunch- Fully stocked fridge, fancy coffee, free lunch and snacks.