Product Manager (Universal)

Who we are? Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their customers. Recognised as an industry leader, we have picked up many accolades, including in 2021 winning Deloitte Belgium’s Technology Fast 50 award for most sustainable growth - an award given to the company with the best percentage growth over the last four years. Our headquarters is in Gent Belgium, from where we have successfully launched activities in BeNeLux and the UK. From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues. Since November 2023 we are proudly part of Visma - the European leader in mission-critical cloud software, enjoying the power of the Visma brand and resources whilst retaining business autonomy and go-to-market freedom. At Silverfin, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We're committed to elevating talent by creating an environment where we can all thrive together. So if you think you have what it takes, but don't necessarily check every single box, please consider applying. We'd love to hear how you might contribute to our mission and our team. How would you support our success? Your role A Product Manager in Silverfin sits within our product organisation and is responsible for the success of a select product domain of the universal Silverfin product. Whether it is refining our existing features or expanding our offering with new functionality, the Product Manager is responsible for maximising the customer value we can deliver to the markets we serve. The Product Manager is accountable for end-to-end product management of their product domain and operates in a cross-functional empowered product team, with a product designer and 5 to 6 engineers. From discovery and ideation to specification and delivery, the Product Manager is fully accountable and trusted by stakeholders. At Silverfin we strongly believe in empowered product teams and their ability to solve high impact problems with autonomy and efficiency. Your role in our product trios is critical to us making the right prioritisation and solving the right problems for our customers. We also believe in we, not them and us. As a Product Manager you will play an important part in strengthening our collaboration across product teams and with your stakeholders in the business. Purpose Silverfin is a product-led company and the Product Manager is essential in delivering customer value to the markets we serve. Our Product Managers will ensure that our core Silverfin application continues to be a market-leading fit for our markets and that it continues to be built-out with additional customer value in a scalable manner. The choices made within your product domain and the execution hereof will directly impact Silverfin’s top and bottom line.

Being successful in this role

• Expert knowledge of our product and how it’s used by our customers
• Strong product-market fit of your specific product domain
• Recognized contribution towards a product NPS of +50 in each of our markets
• Delivery of significant and measurable customer value
• 80% achievement rate of your committed product outcomes
• Exceptional collaboration you and your development team and other departments and teams

Your responsibilities

• Continuous discovery of customer value opportunities
• Continuously and critically decide which problems you and your engineering team should prioritise
• Defining metrics that show the success of a solution
• Making sure solutions are in line with the company and product strategy
• Being open minded on how to solve a problem, not being in love with a solution
• Ensuring high quality and timely releases by following the processes as defined and proposing changes where needed
• Being very aware of ROI and maximising the impact of your product investments
• Working closely together with technology teams on a daily basis to make sure requirements and dependencies are clear
• Communicating with all internal stakeholders (engineering, business unit general managers, marketing, customer success, support etc.), to make the delivery and the subsequent adoption of the product transparent to the whole organisation and that the “why” is fully understood
• Listening to customers on a weekly basis to validate assumptions and generate opportunities
• Work in lots of iterations to improve on the product and validate solutions early
• Be a true Silverfin ambassador, if you feel something needs to be improved you communicate constructively

Requirements

• You have a seasoned experience in the product organisation of a SaaS business
• Experience in Accountancy is considered a major strength
• As you are the link between different internal teams and stakeholders, you need to be a good communicator and be able to work with different kinds of people
• You have a lean mentality and you’re able to break up bigger concepts into smaller tasks
• An analytical mindset and a great customer focus
• Needless to say, you have experience working in a cross-functional agile environment and you can communicate clearly in English
• Ability to work out of our office in Gent, Belgium

What's in it for you?

• The opportunity to help build a fast-paced and internationally growing Fintech Company, proudly part of Visma - the European leader in mission-critical cloud software
• Regular team activities during and after work
• Collaborate with a team of dedicated professionals, passionate about what they do, in a dynamic and evolving environment.
• Monthly Company-wide Wellbeing Days off (Reviewed Annually)
• Growth opportunities and personal training allowance
• Cool office spaces in Belgium (Ghent), UK (London - Old Street / Shoreditch), Netherlands (Gouda) and Luxembourg
• Fair salary package, lot’s of flexibility, and great additional benefit