Customer Success Manager


  • Location
    • Ghent
  • Date Posted
  • 31 Mar 2020
  • Function
  • Technical & Customer Support
  • Sector
  • Business Applications

As a CSM you are a trusted advisor, which means a true Silverfin expert who can help and guide your customers by not only implementing Silverfin, but also helping them getting the maximum out of the software. It's your goal to optimise the customer's experience and create longterm client relationships by proactively managing the entire customer lifecycle: from onboarding, to the adoption phase and to renewal.

You will play a key role by being the face of Silverfin towards our customers, but also the voice of our customers within Silverfin. This means a CSM can have real impact on the company by not only helping customers, but also helping our product and development teams understand our client's needs.

To give you some more insight in the daily life of a CSM, take a peak at Rob's blog.

What makes a good Customer Success Manager

You are the friendly face that really likes to help people and has patience when needed.

You understand there are all kinds of customers who all have different needs

You're innovative, you share your ideas to do things better

You want to add value to the team but can work independent when needed

The customer comes first, always!

Time management is no issue for you

Fluent knowledge of Dutch & English is required in this role, French or the eager to learn it is an asset.

Accountancy knowledge is important to understand the way Silverfin works and gives us credibility towards our customers. Knowledge from studies can be sufficient.

What's in it for you

  • A fast-paced, no-nonsense FinTech scale-up in an international scene
  • A digital and data-driven company culture
  • A thriving work environment with lots of enthusiastic people joining forces
  • A salary package based on skills and experience with a broad benefits package.
  • A growing team in a growing company
  • A strong supply of excellent coffee, fresh fruits and … drinks on Friday!