- Location
- Ghent, Belgium
- Last Published
- Feb. 11, 2025
- Sector
- Business Applications
- Function
- Customer Service
Who we are? Silverfin is a cutting-edge cloud software solution built by accountants, for accountants. Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work. Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance. In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry. Today, Silverfin is trusted by over 930 firms across 16 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore. Headquartered in Ghent, with offices in London, Luxembourg, and Gouda (NL), we’re a team of over 180 people - including a diverse remote engineering team working across multiple time zones - all working together to drive innovation in accounting. How would you support our success? As a fast-growing company, we’ve launched a Young Graduate program to give young potentials the opportunity to take their first steps into the SaaS Tech world. At Silverfin we care about our customers - a lot - so we always want to give them superior customer experience. And that’s where you come in! We’ve built one hell of a product and our customers love us. Even our customers’ customers love us. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improves communication with their customers. We have been growing rapidly since our launch in 2013. Originating from Belgium, we have successfully launched activities in the UK, Benelux and Nordics. From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues.
Why should you join as a Young Graduate?
- You will benefit from comprehensive onboarding and become an expert in our Silverfin product. This is an excellent start to your career with plenty of career growth opportunities at Silverfin.
- You will experience how a successful SaaS organisation operates
- You will start as the single point of contact for our international customers, dealing with questions, issues and/or complaints - big or small
- You act as the bridge between our international clients and your colleagues in other departments
- Our Customer team analyses complex issues that demand time and investigations. We try to improve our product every day, proactively explore ways to solve problems quickly, take ownership and manage customer expectations
- Everyday you’ll learn something new - no two days are the same. And you’ll have fun, loads of fun.
What makes a good Young Graduate Customer Experience?
- You’re recently graduated and have the ambition to build a career in the tech industry
- You are obsessed with customer satisfaction and have the natural reflex to go the extra mile
- You have confidence in managing difficult conversations with demanding customers
- Fluent in Dutch & English, working efficiency in French is a plus
- Strong written and verbal communication skills
- In order to be successful, you must be passionate about technology and providing high calibre customer experiences
- You have the guts to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn
- Finance or accounting knowledge is a plus but not a must
We care for you
- Be part of something bigger – Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.
- A connected team, wherever you are – Take part in regular team activities, retreats, and offsites to keep our culture thriving.
- Grow with us – Take advantage of career development opportunities and a personal training allowance to support your growth.
- Time to recharge – Enjoy our company-wide Wellbeing Days off each month (reviewed annually).
- Fair compensation – Receive a competitive rewards package with benefits tailored to your role.
- Flexibility with connection – We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent), the UK (London – Old Street / Shoreditch), the Netherlands (Gouda), and Luxembourg provide great spaces to collaborate and connect.