Technical Program Manager


  • Locations
    • Boston
    • Seattle
    • Santa Barbara, CA
  • Date Posted
  • 25 Dec 2020
  • Function
  • Product Management
  • Sector
  • Entertainment

This position will be responsible for program management on the Enterprise Platforms team with a focus on major systems projects. This position is ultimately accountable for the successful implementation of large cross-functional Applications projects including the implementation of packaged software and internal development with internal resources and consulting partners. The perfect candidate is an experienced hands-on music lover with several significant systems conversion projects under their belt, a high level of energy, and the perpetual enthusiasm to get projects done in a changing, team-based environment.

Primary responsibilities:

  • Ensure that programs are driven to accomplish their business goals including scope, schedule, and cost by tracking program execution, working cross functionally to predict and work around obstacles.
  • Resolve or mitigate program level issues and risks related to delivered functionality, schedule and/or budget.
  • Provide regular and accurate status updates.
  • Develop and drive project plans in agile and/or waterfall technologies from concept to production by working closely with cross-functional stakeholders.
  • Lead requirements gathering initiatives through partnering with business partners.
  • Closely coordinate cross-functional global business partners and technical teams to ensure close alignment, clear dependencies, and streamlined execution.
  • Define and manage program budget.
  • Work with Procurement to execute SOW’s and manage 3rd party vendors and integrators.

Additional responsibilities may include:

  • Lead and manage special initiatives as they arise.
  • Identify and implement process improvements.
  • Proactively solve day-to-day problems and exercise good judgment, including the understanding of when to escalate issues.

Basic Qualifications:

  • 7+ years experience program managing large scale applications development or systems conversion programs, preferably across multiple organizations and technologies.
  • Functional and/or technical experience with ERP, CRM, eCommerce systems or infrastructure projects.
  • High integrity team player who is engaged and will rapidly gain respect from other team members.
  • Influential, action-oriented attitude; able and willing to own issues and drive resolution.

Preferred Qualifications:

  • Knowing when and how to ask tough questions regarding any aspect necessary to deliver a successful project.
  • Excellent organization and ability to work with different stakeholders to motivate global cross-functional teams.
  • Strong communication skills; ability to coach others.
  • Creativity and ability to work independently with limited guidance, proven ability to create structures and develop operational concepts while performing under pressure to meet deadlines.
  • Experience with project management tools in both waterfall and agile development methodologies.
  • Comprehensive knowledge of program management principles, practices, and procedures.