• Location
    • Chicago
  • Date Posted
  • Sep. 14, 2021
  • Function
  • Sales
  • Sector
  • Business Applications

About the position

As an Associate Account Manager, you will help to support our Account Management team through the software implementation process, client relationships, performance analysis and customer success on Tock’s platform. The ideal candidate has a proven track record of being detail oriented, demonstrates excellent communication skills and has the ability to problem solve in a fast-paced environment.

All Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

What we’re looking for

  • Bachelor’s Degree
  • At least 1-2 years of account management/customer service in B2B software (SaaS preferred)
  • Must be a quick learner with the ability to multi-task in a fast-paced environment
  • Strong communication and interpersonal skills
  • Must possess strong analytical, problem-solving, and writing skills
  • Experience analyzing data and presenting results
  • Strong work ethic and high level of professionalism
  • Experience using Salesforce and G Suite

What you’ll do

  • Assist with multiple implementations, while maintaining on-time deliverables
  • Develop new customer project plans and keeping them up-to-date
  • Partner with Account Managers on customer calls and related follow-up
  • Play an integral role in transitioning customers from implementation to launch
  • Monitor customer success, identify any risks, and present solutions
  • Organize, investigate, and resolve issues in a timely and effective manner
  • Conduct periodic client satisfaction follow-ups

About tock

Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the wya restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 1,300 is headquartered in downtown New York City, with offices in Dublin, Los Angeles and Portland. For more information, visit www.squarespace.com/about.

Tock’s explosive growth

  • Awarded Fast Company’s “Most Innovative Companies” for 2021
  • Awarded Built In’s “2021 Best Places to Work”
  • Awarded America’s Hottest Brands of 2020 by AdAge
  • Won Chicago Tribune’s “Game Changer” Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Named one of 2019’s 50 Startups to Watch
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain’s Chicago Business, New York Post, and more

What we offer

  • Competitive salary
  • Full benefits (medical, dental, and vision insurance)
  • 401k + employer match
  • Flexible vacation & paid time off
  • Paid parental leave
  • Commuter benefit in the form of pretax (US)

Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.