Customer Support Engineer - (Remote Opportunity)

  • Location
    • Boston
  • Date Posted
  • May. 26, 2021
  • Function
  • Technical & Customer Support
  • Sector
  • Open Source


Starburst is on a mission to modernize data access & analytics. Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down.

We believe our opportunity is huge. Every large company in the world suffers from a data silo problem. Traditional data warehouse products approach the problem with old solutions that breed inefficiency and ultimately can’t help business analysts run fast analytics on all their data.

Starburst provides a modern solution that addresses these data silo & speed of access problems. Starburst helps enterprises harness the value of open source Trino (formerly PrestoSQL), the fastest distributed query engine available today, by adding the tools and 24x7 support that meet the needs for big data access at scale. Ultimately, Starburst helps organizations run analytics anywhere to make better business decisions.

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our customers that submit break/fix and other technical problems. You’ll recommend approaches ranging from guidance on to tuning of JVMs to troubleshooting security and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaison with other teams including to ensure customers are serviced appropriately and in a timely fashion.

We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.

Presto encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer success oriented company.


  • Respond to and resolve customer technical tickets within specified SLA windows
  • Contribute to our growing knowledge base
  • Collaborate with our pre and post sales teams to ensure cross functional alignment and customer satisfaction
  • Escalate and manage escalated issues with our Director of Technical Services and Engineering to ensure good outcomes for our customers

Valuable Expertise

  • Setting up and tuning distributed processing engines
  • Authentication (LDAP, Kerberos)
  • Authorization technologies
  • SSL/TLS * Hadoop (specifically HDFS and Hive)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security


  • Java
  • Bash
  • Python
  • Sql

Location: Anywhere, US

Headquartered in Boston MA with offices in Warsaw and London and with employees across Europe and the Americas, we are committed to hiring where the talent is.

Starburst Data, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.