Lead Product Designer (d/f/m)

Our story:

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.

Your challenge:

As a Product Designer in a cross-functional context, you will plan and execute the design activities on your mission team, working in close collaboration with Content Designers, Product Managers, Engineers, and other stakeholders. Your mission will be to deeply understand the problems customers have, define, iterate and experiment with ways to solve these problems, and ultimately, to bring solutions into development. Your role will help design and implement strategies to increase user acquisition, engagement, and retention for our product.

Your team:

You will be joining a multidisciplinary human-centred design org including product & service designers, content designers and user researchers who are passionate about meeting our customer needs. Your mission team focuses on the assisted tax filing solutions. Assisted tax filing is a fast evolving product area that provides an alternative to the self-service product Taxfix has become known for. We work in collaboration with product managers, data analysts, tax experts, and many others to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities.

Your responsibilities:

• Plan out design activities and align with mission team timelines
• Align with input from business goals, technical requirements, and data to design solutions that can be implemented and tested with users
• Collaborate & align with your design peers across the design org to ensure that we deliver a holistic experience to our users
• Create user flows, future user journeys, interactive prototypes for testing, and documentation for implementation using Figma
• Collaborate with other disciplines such as UX researchers, product managers, engineers and content designers to design a holistic experience for our customers
• Work together to test and measure the effectiveness of different design solutions
• Deliver against tight seasonal deadlines working with quarterly OKRs
• Design across mobile apps and web app while maintaining a consistent approach of interaction patterns (using and contributing to our design system)
  

Your profile:

• 7+ years of experience in a design role (UX designer, interaction design, product designer), ideally (partially) in product organisations
• Proven experience in usability testing and user research
• Strategic mindset & able to understand how to balance user and business needs
• Demonstrated experience in defining and communicating a clear vision for future experiences while closely working with product managers and engineers
• Able to tackle complex, interconnected challenges and use design to both communicate that complexity and to build solutions for our users
• Able to collaborate in a participatory, team-based environment and support and inspire teams through collaboration as well as direction, vision, and planning of deliverables
• Passion for design and engaged with what is happening in the design community
• Ability to move key business metrics through hypothesis-driven design processes
• Experience designing and facilitating remote workshops
• Experience with mentoring others
• Advanced stakeholder management – vocal and confident in a team-based environment
• Advanced feedback giving and receiving – diplomatic, empathetic
• Ability to keep teams in sync with design strategy, owning both strategic articulations “up the chain” and the full execution and quality of the work

Language Requirements:

• Working knowledge of and business fluency in English
• German language skills (professional working proficiency) is required for this role
  

Please don't forget to send us your portfolio!

Why Taxfix?

• A chance to do meaningful, people-centric work with an international team of passionate professionals.
• Holistic wellbeing with free mental health coaching sessions and yoga.
• A monthly allowance to spend on an extensive range of services that you can use and rollover as flexibly as you like.
• Employee stock options for all employees—because everyone deserves to benefit from the success they help to create.
• Dedicated relocation and visa support for those that need it.
• 30 annual vacation days and flexible working hours.
• Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.
• Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions.
• Have a four-legged friend in your life? We’re happy to have dogs join us in the office.

Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture below:

At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.

Not sure if you meet all the requirements for this role? Please apply anyways. You might bring something special to the team that we hadn't previously considered.