Product Ops Coordinator

Tebi’s mission is to help restaurants evolve their business. The restaurant industry is suffering from oversubscription. A small business owner often requires 10+ subscriptions to run their business. Tebi is evolving the space and bringing all the required tools to run your business into one elegant solution, Tebi OS. By simplifying this, new levels of productivity and earning potential is unlocked and restaurants can focus on what they do best, serve their customers.

About the role:

We’re looking for a Product Operations Coordinator to help us ship better products, faster. In this role, you’ll work closely with engineers and product managers to test new features, spot bugs, and improve quality before things go live. You’ll also help us move quickly without breaking things—by introducing smarter ways to test, automate, and document.

We’re especially keen to hear from people with hospitality experience who understand how restaurants run and what they expect from the software they use. If you’re excited about building better tools for restaurants and want to learn how product teams work—you’ll fit right in.

Responsibilities:

• Run hands-on product testing sessions ahead of feature launches
• Work side-by-side with engineers to ensure features meet quality standards and feel polished
• Develop systems to capture, synthesize, and relay product feedback, translating insights into actionable recommendations for product and engineering teams
• Implement goals- and metrics-driven processes, continuously refining team operations to support product growth, complexity, and customer needs
• Identify bugs, edge cases, and potential issues before customers do
• Explore ways to automate and scale parts of our QA and release process
• Create clear, engaging documentation—changelogs, release notes, help center guides, etc.
• Champion the voice of the user in product discussions, especially from a hospitality lens

What you’ll need:

• Direct experience working in hospitality (restaurant, cafe, bar, etc)—you’ll be our secret weapon in understanding how things work on the ground
• Great attention to detail and a curious mindset—you spot issues others might miss and enjoy digging into how things work
• Strong communication skills, written and verbal—you’ll help others understand what’s changing and why it matters
• A collaborative working style—you enjoy working across product, engineering, and support to get things done
• A love for well-functioning systems and a desire to make processes smoother, faster, and better

Nice to have:

• An interest in AI and how it can help automate testing and product workflows
• Experience working in or alongside software teams, or in roles focused on documentation, operations, or quality assurance

Benefits:

• Generous start-up equity
• Competitive Salary
• Lunch provided in the office
• Team building events

Our Values

Build Globally, Execute Locally - We are on a path to evolve an entire industry. We build products globally and we execute our world-class operations locally.

Manifest the Win - Changing the world never comes easy. It takes grit. We are playing a team sport and we know winning is a conscious decision.

Launch fast and iterate - We believe speed and pragmatism wins the day. We operate with an extreme sense of urgency without compromising on quality.

Truth Seeking - We believe in first principles. We get to the heart of a problem and then develop solutions.

Dutch Directness - We operate with sophisticated Dutch directness. Open, respectful, and to the point. We create an environment where anyone can say what needs to be said.

Evolve - We are in a constant state of change and growth. As a business, as individuals. We embrace change.

Owners, not renters - We are all shareholders in Tebi and we act like it. We are drivers, not passengers.

What is Restaurant Software?

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.

From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.