Engineering Manager (Trust & Transparency)

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

We are seeking Engineering Managers who have experience building great products and applications at scale, using the right technologies while focusing on delivering value for our users. We are looking for someone with at least a few years of experience developing software engineers and who knows how to grow them and make teams effective.

Trust and Transparency team:

The Trust and Transparency teams are focus on upholding the core values of Trustpilot by building and maintaining user Trust. Across the three Trust teams we leverage AI and Machine Learning, process high volume data to combat fake reviews, promote trustworthy content, streamline and automate processes providing a consistent and credible user experience, and ensure all parties involved with Trustpilot are operating fairly in accordance with our terms of use. In our rapidly evolving workplace, the contributions of each team engineer are vital in maintaining and enhancing the service and experience that Trustpilot is recognised for.

At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time encouraging you to bring your A-game every day. All voices are integral as we collectively brainstorm transformative concepts to advance Trustpilot's progress. Join our team and shape the way we work. Are you up for the challenge?

What you’ll be doing:

• Own the delivery of major initiatives and balance delivery with sustainable engineering practices
• Define and prioritize deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
• Manage and mitigate high-risk elements of initiatives, effectively communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
• Ensure teams have the appropriately high technical competence and aim for quality
• Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices
• Collaborate with the engineering leadership to engage, develop and retain talent
• Facilitate the advancement of team members through the creation of developmental opportunities and targeted skill enhancement via mentoring and professional coaching
• Build a positive and consistent work environment based on transparency, accountability, and trust

Who you are:

• Several years of Engineering Management experience on top of a solid technical background
• Experience with cloud services, such as AWS, or Google Cloud
• Solid background in API technologies and usage
• Comprehensive knowledge of Agile Methodology
• Experience with high volume, scalable systems
• Experience developing and deploying Front-End (Web & Mobile) changes
• Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best
• Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams
• A desire to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
• You enjoy cloud and SaaS platforms and enjoy leveraging the services it provides

Some relevant technologies and services we use:

• Infrastructure: AWS (CDK, ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
• Languages: Typescript, Node.js, C#
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components
• Database: DynamoDB, PostgreSQL, MongoDB, BigQuery

Find more on: https://stackshare.io/trustpilot

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
We offer flexibility and are offering these roles to work hybrid with a mixture of office and remote working, or if you are looking to be fully remote we are open to discussing this too! (As long as you are based in the UK or Denmark)

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.