• Location
    • New York
  • Date Posted
  • Nov. 2, 2021
  • Function
  • Product Management
  • Sector
  • Business Applications

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

Content Integrity Specialist

New York, NY

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

As Content Integrity (CI) agent in the English market(s), you will be responsible for supporting our community with best in class customer service while maintaining and protecting the integrity of Trustpilot’s guidelines and brand, striving towards our mission of becoming a universal symbol of trust. You will work closely with our global CI teams and report to the CI Manager in New York.

In your role, you will:

  • Work independently with daily communication and support from our content integrity teams.
  • Solve any issue regarding flagged reviews primarily in the English markets and ensuring that the reviews on our site comply with our guidelines.
  • Take co-ownership of the market with other agents and helping with escalated cases either in writing or on the phone.
  • Daily collaboration with other offices and partners, solving any issues regarding reported reviews in the English markets.
  • Handle other market tasks, including detection of fake reviews, joint educational calls with commercial teams and our clients, taking disciplinary action against consumers/businesses violating our guidelines, and much more.
  • Help build Trust & Transparency in your market through educating both users and companies on how Trustpilot operates including our Guidelines and processes.
  • Assist Customer Success, Support, Sales, Legal and the Communications team with content integrity issues primarily within the English market.
  • Be a Trust Ambassador by nurturing relationships with colleagues in other departments, and assisting on projects aimed at increasing trust and transparency.
  • Hel improve and maintain our model answers and CI-related content for communicating with our community.
  • As needed, helping other team members handle cases in different markets.

We are looking for people with:

  • Excellent written language skills (English).
  • Minimum of 2 years content integrity, customer service or similar experience
  • Good understanding of operations & processes.
  • Excellent written communication skills, & an ability to understand the nuances of communicating with primarily U.S. businesses & consumers.
  • Great stakeholder management as you will be engaging across departments.
  • Able to work independently & juggle multiple tasks at once. A proactive approach to task & issue handling.
  • Conflict management skills & an ability to communicate with a service minded approach in all situations.
  • Process oriented & a keen eye for detail.
  • Ability to structure & prioritize your time.
  • A can-do person who works efficiently & takes pride in answering every case.

We offer:

  • A supportive work culture that you can believe in
  • Opportunities to learn and develop your career in a fast-paced company
  • The ability to leave your footprint in supporting our US employees across our Denver and NYC offices, as well as in several remote locations throughout the US
  • A chance to be a key part of an exciting international growth journey working with colleagues on the People Team both locally and globally
  • On-going career development, training and one to one coaching via our in-house L&D division
  • 3 weeks of paid time off with an additional week after your one-year anniversary with Trustpilot
  • Fully paid 16-week Maternity Leave & 4-weeks Paternity Leave
  • 401k match program
  • Lunch provided via external caterers once a week
  • A subscription to Headspace
  • Balanced work-life environment, with flexibility and the option to regularly work from home part of the week

Application

To apply for this position, please submit your resume and a cover letter telling us why you think you’d be great for this job.

Application Deadline: November 1, 2021

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.