Engineering Manager, Customer Experience

  • Location
    • Chicago
  • Date Posted
  • May. 30, 2021
  • Function
  • Software Engineering
  • Sector
  • Financial Services

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it’s failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company, backed with $70M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for startups.

We’re doing this by making insurance fast, responsive, and focused on our customer - startup founders. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What you will contribute:

We are looking for an Engineering Manager to lead our Insurance Platform team and join our Engineering Leadership team. The platform team is focused on building out services that simplify and automate the traditional manual processes that enable comprehensive coverage for our customers. Your team will be responsible for reshaping the way that insurance policies are being underwritten.

As an Engineering Manager:

  • You will lead and grow a team of engineers and coordinate with other stakeholders at the company to drive the engineering roadmap for your team.
  • You will take full responsibility for the quality, efficiency, and reliability of your team’s production and will be responsible for your team’s overall delivery.
  • You will also be responsible for helping to shape fundamental aspects of our codebase and engineering culture.

What we look for in a candidate:

  • 3+ years experience as an engineering manager directly responsible for leading and managing a team of 5+ engineers
  • 7+ years experience as an engineer/architect building out platform services & highly operational workflows
  • Significant experience leading projects through completion
  • Experience acting as a hiring manager and partnering with recruiting to meet hiring goals
  • Experience working with business stakeholders to understand business requirements and build thoughtful solutions
  • Exceptional organizational, communication, and leadership skills

Stack we use:

  • Node, TypeScript, React, Ruby/Rails, React, Vue, GraphQL, PostgreSQL
  • CircleCI, Docker, LogRocket, Rollbar, Datadog, LaunchDarkly
  • Cypress, Jest, RSpec
  • AWS (Lambdas, SQS, ECS, etc) and Netlify
  • GitHub, Asana, Lucidchart, Miro, Sketch, Figma

Our values:

Put people first. Act like an owner. Listen, challenge & learn. Do the right thing. Thrive as one.

These values are at the core of our day to day interactions and are essential attributes for all teammates we bring onboard. We live these out in very practical ways in our approach to work, collaboration, work-life balance, and goals. We are people above all else and strive to take care of each other, respect each other, and encourage each other to do our best work together.

Why you might want to join our team:

You enjoy building effective teams that can deliver impactful applications in a quick-moving, yet highly regulated environment. Changing a broken industry by enabling entrepreneurs and founders to have delightful experiences with insurance excites you. Active learning and mentorship through retrospectives and collaboration in a warm, high-trust culture motivate you to bring your whole self to work and grow as a person.

Vouch provides a number of benefits to help you bring your best self to work:

  • Competitive compensation
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time
  • Commuter benefits
  • Wellness allowance
  • Vouch is proudly an equal opportunity employer and celebrates the diversity of its growing team.