• Location
    • Tallinn
  • Date Posted
  • Dec. 27, 2021
  • Function
  • Legal
  • Sector
  • Fintech

The EDD Team Lead is a people lead with a mindset that allows them to build processes that put our customers first while being aware of the risks surrounding the industry, specific products, and requirements set to us by regulations and partners.

Your mission:

  • Hire, lead, develop and manage an EDD team, including amongst others administrative tasks such as scheduling, interviewing, hiring, organising team activities etc;
  • Measure team KPIs, plan capacity and maintain focus on the customer experience;
  • Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base;
  • Be accountable for quality assurance of verification performed, taking decisions within our policy framework and working with compliance to evolve both our policies and processes;
  • Understand and manage training the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime;
  • Be able to represent policies, processes and auditable verification work to regulators and auditors;
  • Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
  • Work with product teams, customer support and across compliance to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies.

A bit about you:

  • You have a very good verbal and written English, any other language is a plus;
  • You have the ability to multi-task and take responsibility in challenging situations;
  • You have good understanding of the regulatory framework surrounding customer verification, preferably from a market that Wise currently operates in;
  • You are operating and leading according to the company values;
  • You have great communication and presentations skills, to support internal and external projects and audits;
  • You have thorough understanding of and ability to analyse and move of team’s metrics/KPIs;
  • You are able to manage the support and development of different area’s specialists;
  • You have proven track record of taking individual ownership and responsibilities as well as being a great team-player;
  • You are familiar with reading legal and regulatory documents;
  • You have previous work experience in the financial sector or similar (that has given you an understanding of the relevant regulatory landscape).
  • You are an EU citizen who is already located within the EU.

If this sounds like a great new challenge for you, apply by submitting your CV and cover letter in English (answering the application question below) by 16th of January 2022. Please note that an application without a cover letter will not be considered.

Please answer the following question in the cover letter:

What are the biggest obstacles an EDD team faces in a fast growing FinTech company and how would you address those?