Operations Analyst

Wise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 16 million customers across the globe and we’re growing. Fast.

Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply.

So, we’re building a new one.

We’re looking for an Operations Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team.

As an Operational Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale.

Most importantly, you’ll collaborate closely with your operational leads, product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!

About the Squad

The squad’s mission - To deliver a seamless experience that minimises effort and scales globally. We believe this will help Wise get to mission zero.
Your mission

Maximise the impact of your team by helping them make the best decisions for our customers, using analytics.

You’ll own the challenge of:

• Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands.
• Advanced Predictive Modeling and Data Pipeline Ownership. Take ownership of data pipelines and develop robust models to ensure operational excellence and efficiency.
• Strategic Support and Analysis. Provide critical insights to assess the operational health of the function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics to understand impacts on customer experiences.
• Performance Tracking and Initiative Optimization. Monitor and track the performance of key strategic initiatives, capitalising on optimization opportunities to enhance operational outcomes.
• KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations.
• Stakeholder Collaboration and Process Standardization. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment.

This role will give you the opportunity to:

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!
• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.

A bit about you:

• You have 2+ years of experience in analytics
• You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis and experimentation.
• You have experience with building data pipelines.
• You have advanced SQL skills
• You have strong Excel/Google sheet skills
• You have experience working with Python or R
• You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data
• You’re a self-starter who is comfortable working in highly empowered teams

Some extra skills that are great (but not essential):

• Prior experience in Operation domains
• You have experience within a Workforce Management team or experience working with a Workforce Management team
• You have experience working with Workforce Management Systems

#LI-AT1 #LI-Hybrid

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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