• Location
    • Tampa
  • Date Posted
  • Sep. 6, 2021
  • Function
  • Product Management
  • Sector
  • Fintech

We’re looking for a passionate and people-centric Workplace Community Coordinator to join our growing People Team in our Tampa, FL office! You will help us to create a customer focused workplace experience and support day-to-day operations for our Tampa, New York, and São Paulo offices!

Our Workplace Team is responsible for curating and managing our physical workplaces around the world, from Tampa to Tokyo. We own the full end-to-end lifecycle, from ideation to expiration, and we’re a key part of the employee experience through our spaces, services, and amenities. This is a great opportunity for someone that likes a varied role, who is independent, yet enjoys being social and who wants to play an important part in shaping our agile, fun, and vibrant workplace.

You’ll receive a competitive package including a starting salary of $39,000 annually, Restricted Stock Units (RSUs) package in a profitable company, and a wide array of other benefits!

Read more about open roles and Wise here: https://www.wise.jobs

Your mission:

This varied role incorporates several responsibilities and will allow you to grow your experience in different areas, including community management, building operations, health and safety, front desk and mailroom duties, and more. Here’s how you’ll perform those duties and help take care of our employees, so they can focus on helping our customers save money by using Wise!

Community management

  • Curate a welcoming and collaborative community environment that supports an inclusive culture for our 300+ employees
  • Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service
  • Inform our employee community about local information, building updates and upcoming events via agreed communication channels
  • Support and guide our employee community on how to use our amenities to help them maximize their productivity in the workplace
  • Assist with the planning and execution of community events to promote employee networking, wellness and our mission
  • Assist events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community
  • Ensure building-specific operational requirements are met for each event such as health and safety, technical setup, and site logistics

Building operations

  • Ensure that the space is fully operational and processes are running efficiently
  • Address day-to-day landlord issues including coordinating and overseeing building access as necessary
  • Assist with regular building walkthroughs to address building maintenance issues, pre-empt potential risks before they arise, ensure supplies are replenished and identify areas for improvement
  • Support with the periodic review and revision of base building documents, lease information, asset registers and floor plans to ensure they are up to date
  • Input into the Tampa, New York, and São Paulo office’s operational expenditure budget, quarterly forecasting, and monthly reconciliations to actuals
  • Coordinate local workplace vendors, including negotiating commercial terms, contract management, on site supervision and invoice processing
  • Identify opportunities for cost optimization and vendor rationalization to get us closer to achieving Mission Zero
  • Encourage a level of uncompromising cleanliness, know and explain guidance around workplace etiquette
  • Coordinate food and beverage offerings to ensure the quality and presentation are aligned with our standards
  • Ensure workplace help-desk requests submitted by employees are resolved in a timely manner

Health and safety

  • Share helpful information on workplace wellness and ergonomics to promote a safe and healthy workplace
  • Ensure that Wise is compliant with relevant health and safety legislation, including but not limited to:
  • Display screen equipment assessments (DSE)
  • Risk assessments
  • Water testing
  • Fire safety and first aid
  • Appliance testing
  • Accident reporting and security alerts
  • Contractor risk assessments and method statements (RAMS)

Front desk and mailroom

  • Provide a welcoming arrival experience for all employees and visitors while maintaining the necessary level of building security
  • Issue and track building security access cards, ensuring that they are returned by leavers
  • Cover the front desk during the building’s business hours and support with:
  • Receiving, sorting, and sending mail
  • Courier services
  • Queries from our employee community and visitors

Other duties

  • Support the Community Team including your immediate colleagues with identifying opportunities for operational and process optimization
  • Provide support to local workplace projects and initiatives
  • Promote workplace sustainability and help us to achieve our goal of net zero carbon by 2030
  • Help us to execute and deliver on our ‘destination workplace’ vision

A bit about you:

  • Some previous experience in hospitality, retail, events, or workplace
  • Fluent in English, verbal and written, with strong communication skills in both
  • Financial and data literacy
  • Excellent interpersonal and networking skills
  • Great organization, multitasking, and problem-solving skills
  • Continuous improvement mindset, with the ability to think ‘big picture’
  • You must already be legally authorized to work in the US, we cannot support Visa sponsorship for this role
  • This is NOT a remote position, this is a full-time position based in Tampa, Florida (our office is in Ybor)

Some extra skills that would be awesome:

  • Proficiency in Excel, Google Suite, and Slack software tools
  • Passion and understanding of entrepreneurial, start-up, or tech communities

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

Key Details



Starting Salary:

$39,000 annually

Key benefits:

  • Restricted Stock Units (RSUs) package
  • Medical, dental, & vision insurance – including HSA and FSA options
  • Company-paid: Life Insurance, AD&D Insurance, Short & Long-Term Disability, and an EAP program
  • 25 days of PTO + 10 paid sick days + 10 paid banking holidays + 3 paid health days + a paid volunteer day, annually
  • 16-weeks of paid parental leave, after a year with us
  • 401k with up to a 4% employer match
  • 6-week paid sabbatical after 4 years with us
  • Hybrid working – up to 3 days/week working from home, the other 2 days in the office
  • Click HERE for more info on benefits