Customer Success

Introduction to Worldover Worldover is 3 - 4x’ing every year. We are on an exceptional growth trajectory in one of the biggest software categories in the world backed by some of the world’s best investors. For a full introduction to Worldover, click here and also visit the Worldover website. This is our second customer success hire so you will be an integral part of the customer success team. We are looking for individuals who love making customers happy and have a proven track record of doing so.

The Role

• Onboarding customers onto the Worldover platform. This involves organisation of their data, excel spreadsheets, back and forth with customers.
• The Worldover platform is configurable so you will use our internal tools to customise the platform to suit their needs.

Who you are

• You love process and have a meticulous eye for detail.
• You enjoy working directly with customers.
• You have a track record of exceptionality.
• You have very high proficiency in excel and data management.
• Bonus: experience in enterprise software, onboardings, customer success.

Entrepreneur First We are backed by Entrepreneur First (EF), one of the world’s leading venture funds backed by some of the brightest minds in venture including Reid Hoffman of Linked In and the Collison Brothers of Stripe. They have generated over £10BN of portfolio value and have an excellent track record in backing transformative technology companies. We are delighted that they are backing Worldover. Tier 1 VC’s & Angels We have just closed our funding round with Index and Chalfen Ventures. The Team Worldover is built by a team that deeply understands the space and has a strong track record of building exceptional products. Edward Alun-Jones CEO Oxford History University graduate 3 X founder at Restaurant Kits & Orderu Scaled previous business to £2.5M ARR within 3 months. Christopher Gudde CTO Head of Compliance & Risk at Heathrow Full Stack Developer and Data Scientist at IPO’d Healthcare start up What the job involves We are in a growth phase (which is the best time to join a start up!) and we have too many companies signing up for us to manage in terms of onboarding. Currently all onboarding are run by the two co-founders, we are now looking to build out a solid onboarding process. You will be responsible for managing customer onboardings and the entire post-sale process. Our onboardings are twofold: 1. Outline the configuration required by the customer. (Our platform is similar to Salesforce in that different parts can be turned on and off). 2. Upload the data to complete the digital transformation. (Usually from excel, google drive, share point to the Worldover platform). You will be working directly with the CTO and CEO. You will also be managing a remote team of 7 who area based in the Phillipines and manage most of the heavy lifting. Who you are You love process and have a meticulous eye for detail. You enjoy working directly with customers. You have a track record of exceptionality. You have very high proficiency in excel and data management. Bonus: experience in enterprise software, onboardings, customer success.