Despite wide adoption of voice+AI capabilities in our personal lives, this tech has been slow to permeate our business lives, until now. I'm incredibly excited to announce our investment in Gong! Here's why:
- Voice, for the foreseeable future, will remain the single most effective way to sell. 1 in 8 jobs in the US is in sales and even before C-19, 92% of customer interactions happen over the phone. Now, sales conversations that used to happen in person are happening on Zoom.
- “System of Engagement” becomes the new “System of Record.” The real data behind a deal sits in the actual conversations with the customer. Using and understanding voice, companies can have better insights vs. stale, infrequent, and often inaccurate updates from sales teams.
- AI is finally good enough. Recently, models like GPT-3 are starting to outperform humans on comprehension. Better data labeling and ML models make it possible for @Gong_io to surface unique insights rather than "tell me what you're looking for and I will surface keywords."
Published — Aug. 12, 2020