Operations Manager (Banking)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over. They’re given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans.

We’re looking for a Operations Manager to help us solve the toughest problems in our global fintech. Someone to roll up their sleeves and dive into every area of our business to help millions of customers worldwide.

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, let’s get in touch 🚀

What you’ll be doing

• Building and optimising processes to prepare Revolut Japan for hyper-growth
• Executing and scaling Japan operations, collaborating with Japan Operations team and London HQ on devising detailed playbooks, product integrations, and air-tight execution of Revolut Japan products
• Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
• Proactively searching for new features to provide a seamless customer experience
• Managing critical vendor relationships and building performance tracking systems
• Identifying key product, operational, licensing, and growth opportunities for Revolut
• Developing strategic supply chain partnerships and negotiating commercial terms

What you'll need

• Fluency in English and Japanese
• Experience in a top tech company and/or start-up
• A solid track record of achievement, having quickly assumed responsibilities or have won competition awards (can be any of academic, professional, and/or sport)
• The ability to break complex problems into smaller ones and to enjoy working with data
• Curious by nature and interested in making an impact
• The ability to make a good business case and convince people to help you execute on your recommendations

Nice to have

• Experience with data tools, such as SQL or Excel

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
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