Operations Associate

Location: Remote (Preferably Mexico City, Guadalajara, Monterrey, Queretaro, or Puebla)*

Company Overview:At Scale we're not just building a team—we're building the future. Our mission is to accelerate the development of AI applications, revolutionizing industries, and shaping tomorrow's landscape. We hire considering three important aspects: Merit, Excellence, and Intelligence. We believe that better data is the cornerstone of powerful AI models, leading to faster deployment and tangible results

We’re a technology start-up based in San Francisco that is making waves globally. With operational hubs spanning the US, Mexico, Argentina, UK, Hungary, and Germany, we're a diverse and dynamic force driving innovation on a global scale. Our team of over 850 trailblazers includes over 250 talented individuals in Mexico alone, each contributing their unique expertise to our collective success.

Teaming up with industry leaders in the field of AI and technology, we stand at the forefront of innovation. Click here to learn more about our customers. But it's not just our partnerships that set us apart—it's our unwavering commitment to teamwork, collaboration, ambition, and innovation. Together, we're breaking boundaries, pushing limits, and redefining what's possible in the world of AI.

Join us on this incredible journey and become part of something truly extraordinary.
Check out the job description below and discover how you can make your mark in shaping the future of AI with Scale.

Job Summary:

Join our expanding MX team as an Operations Associate and become part of something truly extraordinary. Check out the job description below and discover how you can make your mark in shaping the future of AI with Scale.

As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations. The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.

You will:

• Build and drive some of our most critical operational processes.
• Own the day-to-day delivery of customer commitments.
• Create an effective feedback loop between the front line, product, strategy, and customers.
• Collaborate with stakeholders to improve processes for new and existing customers

Ideally you'd have:

• Advanced English skills.
• Industry experience (+2) in an operational role and/or a top-tier consulting firm.
• An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business.
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results.
• Analytical, planning, and process improvement capability.
• Experience with reading SQL, or have demonstrated analytical skills.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.