Customer Success Engineer - EMEA

• Customer Success Engineering
• Tel Aviv
• Intermediate
• Full-time

Description

We’re looking for our first Customer Success Engineer in Israel to lead technical customer success across EMEA. This is a highly strategic and hands-on role, combining deep technical expertise with customer-facing leadership.

You will own the full post-sales technical relationship from onboarding and integration to long-term success, while acting as a bridge between customers and product/engineering. As the first hire in the region, you’ll also play a key role in building and scaling the CSE function in EMEA.

This role requires a strong technical background, experience working with complex enterprise environments, and the ability to debug, troubleshoot, and solve real-world production issues alongside customers. It also requires strong interpersonal skills, and the ability to create a constructive relationship with technical customers, gain their trust and understand their challenges and priorities.

What You’ll Do:

• Onboard new EMEA customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize product value by optimizing adoption KPIs, usage patterns, and technical health scores, using them to proactively monitor and drive customer outcomes.
• Manage renewals and reduce churn through proactive engagement.
• Serve as the primary hands-on EMEA technical partner supporting integrations, debugging complex production issues (APIs, authentication flows, infrastructure), applying practical troubleshooting skills (e.g., Python, scripting, API analysis), and escalating when needed.
• Collaborate closely with Engineering and Product in the TLV site to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

Requirements

What You’ll Bring:

• Experience in a technical customer-facing role (CSE, Solutions Engineer, etc.) preferably in IAM or SaaS/cybersecurity environments.
• Strong knowledge of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
• Hands-on experience with APIs, debugging, and scripting (e.g., Python) with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
• Field-proven problem-solving skills with a customer-first mindset, and a passion for owning complex technical issues end-to-end to drive long-term customer success.
• Proven ability to define, track, and operationalize success metrics (e.g., adoption, usage, technical health) to drive customer engagement and retention.
• Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
• A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.